Patient Relations Specialist

University of Utah Health • Salt Lake City, UT

1d

About The Position

The Patient Relations Specialist serves as the initial point of contact for patients arriving at their care destination. The role supports clinic operations by greeting and registering patients, scheduling basic appointments, managing phone communications, collecting payments according to established processes, and overseeing the waiting room. Patient interaction is primarily limited to check-in. The position follows supervisor instructions and department protocols to promote consistent service and smooth clinic operations.

University of Utah Health is a patient-focused organization dedicated to enhancing health and well-being through patient care, research, and education. Its hospitals and clinics provide comprehensive services and are recognized for academic research, quality standards, and patient experience.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a healthcare or customer service role.
• Basic understanding of clinic scheduling, registration, and referral processes in Epic.
• Basic knowledge of insurance entry and verification processes in Epic.
• Familiarity with patient tools such as MyChart and kiosks.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to handle financial transactions accurately.
• Ability to multitask and manage multiple responsibilities efficiently.
• Ability to provide clear instructions and guidance to patients.
• Ability to facilitate effective communication between patients and clinical teams.

Responsibilities

• Greet and assist patients and visitors with check-in, completing registration steps in Epic, including insurance verification, demographic updates, signatures on forms, and point-of-service payments.
• Communicate with clinic staff, providers, and care teams to support smooth processes and positive experiences.
• Schedule appointments, including follow-up visits, and coordinate visits with doctors, radiology, and labs when needed; manage waitlists or basic referral coordination as needed.
• Answer calls, address voicemails, and manage telephone encounters efficiently.
• Reconcile appointment statuses, close and reconcile cash drawers, and ensure accurate financial reporting.
• Assist patients with MyChart and kiosk self-registration and arrival processes, explain forms and requirements, and troubleshoot issues.
• Help patients complete questionnaires and applicable release forms, guide them to the correct areas, and provide wayfinding support.
• Review and refine scheduling to optimize appointments and ensure accuracy.
• Oversee the waiting room and support patient interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED