Patient Relations Specialist
About The Position
Mountain State Oral & Facial Surgery, part of a network supported by P3 Partners, is seeking a dedicated Patient Relations Specialist. The organization provides oral, maxillofacial, and facial cosmetic care across West Virginia, Virginia, Kentucky, Ohio, and North Carolina. Its services include dental implants, wisdom teeth removal, corrective jaw surgery, and facial aesthetic procedures. The organization emphasizes personalized, patient-centered care, clinical excellence, and a warm, compassionate environment. The Patient Relations Specialist supports patients and clinic operations by delivering customer service, coordinating appointments, assisting with check-in and check-out, collecting payments, and helping maintain patient flow. The role also involves responding to calls, handling patient information and insurance details, assisting with charting, and maintaining a clean, professional workspace. The position calls for a patient-focused, team-oriented professional with strong communication and organizational skills who can contribute in a fast-paced healthcare setting.
Requirements
- High school diploma or equivalent required.
- Strong interpersonal and communication skills, with a professional, warm, and approachable demeanor.
- Excellent organizational skills and strong attention to detail.
- Proficiency with computer systems, including electronic medical records (EMR) and scheduling software.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Ability to work effectively in a team-oriented, fast-paced, and high-pressure environment.
- Commitment to ongoing training, continuing education, and adherence to company policies and safety guidelines.
- Ability to sit, squat, bend, and twist frequently.
Nice To Haves
- Associate degree or higher preferred.
- Prior experience in healthcare or patient relations strongly preferred.
Responsibilities
- Deliver customer service support to patients.
- Schedule and confirm appointments.
- Handle patient check-in and check-out procedures.
- Perform scanning and filing tasks.
- Collect payments from patients.
- Maintain a clean and professional workspace, including the waiting area.
- Respond to patient phone calls.
- Assist with charting.
- Confirm patient insurance information.
- Maintain strict confidentiality.
- Ensure an outstanding customer experience.
- Perform duties necessary to maintain patient flow and other tasks as assigned.
Benefits
- Health care plan (medical, dental, and vision)
- Retirement plan (401k, IRA)
- Life insurance (basic, voluntary, and AD&D)
- Flexible benefits plan (FSA, HSA)
- Tuition assistance
- Continuing education
- Annual scrub allowance
- Paid time off (vacation and 6 holidays)
- Family leave (maternity, paternity)
- Short-term and long-term disability
- Bereavement leave
- Training and development
- Free food and snacks
- Wellness resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
