Patient Relations Specialist

Mercy • Joplin, MO

2d

About The Position

The Patient Relations Specialist acts as an administrative liaison to patients, family members, physicians, coworkers, and departments. The role helps patients understand hospital services and works to resolve their concerns. It receives and investigates patient complaints to support timely, positive resolutions while promoting patient rights and services in accordance with regulatory standards and Mercy’s mission.

Requirements

• Prior experience in customer service or patient relations.
• Strong communication skills for interacting with patients, families, and hospital staff.
• Ability to understand hospital services, patient care, and regulatory standards.
• Analytical skills to identify trends and make recommendations for process improvements.
• Ability to follow through on tasks and motivate others.
• Ability to work with hospital leadership to develop and monitor patient relations initiatives.
• Ability to document and follow up on patient complaints accurately.
• Ability to analyze data and provide detailed reports to hospital committees.
• Self-motivation and ability to manage tasks without constant supervision.
• Ability to assess and address patient problems effectively.
• Proficiency with MS Office products for documentation and reporting.
• Ability to use hospital systems for data collection and analysis.

Nice To Haves

• A degree in a healthcare-related field.

Responsibilities

• Assist patients in understanding hospital services and resolving concerns.
• Receive and investigate patient complaints and help ensure timely, positive resolutions.
• Promote patient rights and services in line with regulatory standards and Mercy’s mission.
• Document and follow up on patient complaints accurately.
• Assess and address patient problems effectively.
• Analyze data and provide detailed reports to hospital committees.
• Work with hospital leadership to develop and monitor patient relations initiatives.
• Implement and champion new processes related to patient relations.
• Identify trends and recommend process improvements.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32 or more hours per pay period

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed