Physician Relations & Patient Experience Specialist
About The Position
Northwest Eye Surgeons is seeking a Physician Relations & Patient Experience Specialist to connect its specialists, referring providers, and patients. The role focuses on strengthening physician partnerships and helping patients have a seamless, personalized experience throughout their care journey, from referral through follow-up. It is a highly visible, relationship-driven position that involves collaborating with internal teams, improving communication and service, and making care easier and more coordinated for providers and patients. Northwest Eye Surgeons is a progressive ophthalmic medical and surgical practice providing advanced eye care throughout the Pacific Northwest. The organization brings together experienced specialists, advanced technology, and a comprehensive range of medical and surgical eye care services. It is committed to diversity, equity, and inclusion and to a collaborative environment where colleagues feel respected, valued, and supported.
Requirements
- Minimum three years of healthcare experience, including work with physicians and provider offices.
- Customer service or patient navigation experience, including coordinating multidisciplinary teams.
Nice To Haves
- Bachelor’s degree in healthcare administration, business, marketing, communications, or a related field preferred.
- Associate degree in healthcare administration, business administration, marketing, communication, or a related field preferred.
- Equivalent healthcare experience may be considered.
- Healthcare experience in a patient-facing, physician office, referral coordination, care navigation, or customer service role preferred.
Responsibilities
- Develop trusted relationships with referring physicians and their office teams.
- Visit provider offices, educate referral partners, and strengthen long-term partnerships.
- Guide patients through the referral process, removing barriers and ensuring timely access to care.
- Coordinate communication between providers, patients, and clinical teams.
- Ensure referring physicians receive timely updates, consultation notes, and operative reports.
- Identify opportunities to improve workflows and elevate the referral experience.
- Share provider and patient feedback to drive continuous improvement.
Benefits
- Medical, dental, and vision insurance
- Robust ancillary benefits
- 401(k) plan with employer contribution
- Company-paid life insurance
- Generous PTO and holidays
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
