Physician Relations & Patient Experience Specialist

Sight Partners • Arlington, WA

3d

About The Position

Northwest Eye Surgeons is seeking a Physician Relations & Patient Experience Specialist to connect specialists, referring providers, and patients. This highly visible, relationship-driven role supports strong physician partnerships and a seamless, personalized patient experience from referral through follow-up. The specialist builds relationships with referring providers, collaborates with internal teams, and identifies ways to improve communication, service, and coordination. Northwest Eye Surgeons is a progressive ophthalmic medical and surgical practice providing advanced eye care throughout the Pacific Northwest. The organization emphasizes clinical excellence, collaboration, and diversity, equity, and inclusion.

Requirements

• At least three years of healthcare experience, including work with physicians and provider offices.
• Customer service or patient navigation experience, including coordinating multidisciplinary teams.
• A bachelor's degree in healthcare administration, business, marketing, communications, or a related field is preferred.
• An associate degree in healthcare administration, business administration, marketing, communications, or a related field is preferred; equivalent healthcare experience may be considered.
• Healthcare experience in a patient-facing, physician office, referral coordination, care navigation, or customer service role is preferred.

Nice To Haves

• Bachelor's degree in healthcare administration, business, marketing, communications, or a related field.
• Associate degree in healthcare administration, business administration, marketing, communications, or a related field.
• Experience in a patient-facing, physician office, referral coordination, care navigation, or customer service role.

Responsibilities

• Develop trusted relationships with referring physicians and their office teams.
• Visit provider offices, educate referral partners, and strengthen long-term partnerships.
• Guide patients through the referral process, remove barriers, and help ensure timely access to care.
• Coordinate communication between providers, patients, and clinical teams.
• Ensure referring physicians receive timely updates, consultation notes, and operative reports.
• Identify opportunities to improve workflows and elevate the referral experience.
• Share provider and patient feedback to support continuous improvement.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Robust ancillary benefits
• 401(k) plan with employer contribution
• Company-paid life insurance
• Generous paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree