Physician Practice Patient Assistant

Banner Health•Peoria, AZ

3d•Onsite

About The Position

The Physician Practice Patient Assistant provides administrative and clinical support to ambulatory clinics and serves as part of the care team. The role supports efficient clinic operations and patient flow through patient intake, rooming, vital-sign collection, documentation, scheduling, paperwork, and communication with providers and clinical support staff. Duties are taught through onsite education and training. The position primarily supports the Peoria psychiatric clinic and may require travel to other sites. The assistant helps patients and families complete forms, maintains medical records, handles incoming calls and messages, and supports clinic organization and supplies. The role also includes maintaining clean and stocked rooms, assisting with room and tray setup under licensed professional supervision, and supporting minor procedures as appropriate to the department.

Requirements

High school diploma, GED, or equivalent working knowledge.
Current BLS certification.
At least 6 months of healthcare experience or the skills and abilities typically attained through that experience.
Excellent organizational skills.
Effective human relations and communication skills.
Computer literacy and keyboarding skills.

Nice To Haves

Working knowledge of medical terminology.
Additional related education and/or experience.

Responsibilities

Collect patient intake data, escort patients to exam rooms, take vital signs, and document interactions according to policy.
Report patient conditions that may indicate a change to the provider and accurately document findings in the medical record.
Assist patients and families with completing documents and initiate interpreter services when needed.
Handle patient-specific documents according to HIMS guidelines, including identifying and placing manual barcodes, and help prepare medical records for the next day.
Maintain a clean, orderly, and well-stocked environment according to infection prevention standards.
Assist with room and tray setup as needed and under the direct supervision of a licensed professional.
Receive incoming calls, document and route messages to clinical staff, and transfer calls when necessary.
Pick up, prioritize, and distribute mail; complete purchase requests; order supplies and forms; and maintain and restock lobbies.
Ensure medical-record documentation is complete and help facilitate requests for records from hospitals, practice offices, and other ancillary sources.
Follow guidelines and assist in developing procedures to ensure medical records comply with state and federal laws.
Support patient flow and positive patient experiences through courteous communication, confidentiality, and proactive resolution of scheduling conflicts.
Perform rooming, chaperoning, room cleaning, stocking, minor procedure setup, and clerical tasks such as managing message pools.