Physician Practice Patient Assistant

Banner Health•Peoria, AZ

2d•Onsite

About The Position

The Physician Practice Patient Assistant provides administrative and clinical support to ambulatory clinics and serves as part of the care team. The role supports patient flow and clinic operations through patient intake, rooming, documentation, scheduling and admissions assistance, and communication with providers and other clinical staff. Duties are taught through onsite education and training, and work is performed under the direct supervision of a licensed professional when assisting with room or tray setup. The position is based primarily at the Peoria clinic, with travel to or visits at other sites required. The schedule is 8:30 a.m. to 5:00 p.m., Monday through Friday. The role offers exposure to a diverse patient population and a range of specialty services.

Requirements

High school diploma, GED, or equivalent working knowledge.
Current BLS certification.
Skills and abilities typically attained with six months of healthcare experience.
Excellent organizational skills.
Effective human relations and communication skills.
Computer literacy and keyboarding skills.

Nice To Haves

Working knowledge of medical terminology.
Additional related education and/or experience.

Responsibilities

Collect patient intake information, escort patients to exam rooms, take vital signs, and document interactions according to policy.
Report patient conditions that may indicate a change to the provider and ensure findings are accurately recorded in the medical record.
Help patients and families complete documents and initiate interpreter services for people with communication barriers.
Handle patient-specific documents according to HIMS guidelines, including identifying and placing manual barcodes, and help prepare medical records for the next day.
Maintain a clean, orderly, and well-stocked environment in accordance with infection prevention standards.
Assist with room and tray setup as appropriate for the specialty and department, under the direct supervision of a licensed professional.
Receive incoming calls, document messages, route them to appropriate clinical staff, and transfer calls when needed.
Pick up, prioritize, and distribute mail; complete purchase requests; order supplies and forms; and maintain and restock lobbies.
Ensure medical record documentation is complete and help facilitate requests for records from hospitals, practice offices, and other ancillary providers.
Follow guidelines and assist in developing procedures to ensure medical records comply with state and federal laws.
Support effective patient flow through courteous communication, proactive resolution, and efforts to resolve scheduling conflicts.
Stock rooms, prepare for minor procedures, chaperone, clean rooms, and perform some clerical tasks such as managing message pools.