Physical Therapist Center Director

Concentra • Chesapeake, VA

2d • $75,000 - $117,000 • Onsite

About The Position

The Center Therapy Director provides direct rehabilitative care for patients with disabilities, injuries, and diseases while leading clinical operations at a Concentra center. The role aligns care with Concentra Medical Centers’ Injury Process Management approach, occupational medicine rehabilitation philosophy, and applicable policies, practices, and regulations. The director spends all working time in the center providing patient care, leading by example, and supporting an exceptional patient experience.

The position manages clinical outcomes, workflows, staffing, patient and client experience, compliance, and business performance. It also develops and supports therapy colleagues, collaborates with center leadership and other disciplines, and builds relationships with employers, referral sources, and payers. Compensation is listed at $75,000–$117,000 annually, depending on job-related factors. A $25,000 recruitment bonus and monthly and quarterly bonus incentives are offered.

Requirements

• Bachelor of Science or advanced degree in Physical Therapy (Doctor of Physical Therapy) from an accredited college or university.
• Meet licensure requirements of the jurisdiction.
• Customarily at least two years of demonstrated clinical experience.
• Demonstrate Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
• Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
• Outstanding customer service skills and ability to interact tactfully and professionally.
• Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
• Demonstrated outstanding clinical knowledge of physical and occupational therapy services.
• Demonstrated dedication to Concentra’s occupational medicine therapy philosophy.
• Demonstrated interest in leadership of therapy staff.
• Demonstrated leadership qualities and administrative abilities relevant to the job responsibilities.
• Excellent communication skills and ability to exercise judgment, make decisions, and motivate employees.

Responsibilities

• Provide direct patient care in the center, lead by example, and create an exceptional patient experience.
• Manage clinical center metrics related to quality outcomes and hold therapists accountable.
• Demonstrate the components of the Physical Therapy Guidebook and the Perfect PT visit.
• Manage clinical outcomes and address outlier cases with staff therapists.
• Maintain clinical workflows that optimize patient capture, referral processing, and scheduling.
• Execute therapy plans with a focus on early intervention and same-day evaluation.
• Create a collaborative working environment that promotes teamwork, quality, outcomes, and patient safety.
• Work with DTO to identify clinical improvement opportunities.
• Build relationships with employers, referral sources, and payer groups through routine communication and engagement.
• Use clinical systems to support efficient documentation, appropriate coding, charge capture, and follow-through on patient care orders.
• Ensure compliance with applicable State Practice Act rules and regulations and workers’ compensation regulations.
• Drive patient and client experience and satisfaction metrics.
• Participate in CLT meetings with COD and CMD to improve quality, patient safety, and outlier management, and support center business development.
• Maintain relationships with center clients and payers and respond to requests within 24 hours.
• Work with DTO and CLT to manage clinical and support staffing levels and proficiencies to optimize satisfaction, workflows, and efficiency.
• Promote and exemplify Orange Book values for center colleagues.
• Develop staff therapists and PTSS through all aspects of the talent life cycle.
• Foster collaboration, professionalism, safety, quality care, continuous improvement, and recognition.
• Promote collaboration within CLT and across disciplines to achieve clinical and business outcomes.
• Understand and provide input on center financial drivers and outcomes to support the annual business plan.
• Promote initiatives and workflows consistent with those at other centers.
• Provide input to the center budget and key business metrics.

Benefits

• Generous paid time off (PTO)
• Paid holidays
• Paid sick/EID days
• Set schedule
• Flexible per diem opportunities
• Medical and prescription plans
• Basic and enhanced dental and vision plans
• Supplemental health benefits, including accident, critical illness, and hospital indemnity insurance
• LifeWorks employee assistance program
• Company-funded HSA
• Short-term disability
• Pre-tax health care and dependent care spending accounts (FSA)
• Training in the occupational medicine process management model
• Medical Experts Panel (MEP)
• Concentra CEU courses
• New hire learning program
• Occupational Health University
• Leadership development program
• Manual therapy certification
• Yearly CEU stipend and CEU time
• Tuition reimbursement
• Professional On-demand Learning Modules
• Malpractice insurance
• Opportunities for advancement locally and nationally
• Traditional and Roth 401(k) with employer match
• Competitive salary
• Colleague referral bonus program
• Colleague discount program
• Life insurance and disability coverage
• Relocation assistance when applicable
• Incentive/RVU bonus
• Commuter benefits
• Identity theft services
• Company-paid long-term disability
• $25,000 recruitment bonus
• Monthly and quarterly bonus incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Senior