Physical Therapist Center Director

Concentra•Memphis, TN

About The Position

The Physical Therapist Center Director, referred to in the posting as the Center Therapy Director, provides rehabilitative services to patients with disabilities, injuries, and diseases while leading clinical operations within a Concentra center. The role aligns care with Concentra’s Injury Process Management approach, occupational medicine rehabilitation philosophy, and applicable policies, practices, and regulations. The director spends 100% of their time in a center providing direct patient care and leading by example. The position oversees clinical outcomes, workflows, staffing, patient and client experience, and the development of therapy colleagues. It also contributes to center business and financial performance, supports collaboration across disciplines, and maintains relationships with employers, referral sources, and payers. The posting offers a $30,000 hiring bonus and monthly and quarterly bonus incentives.

Requirements

Bachelor of Science or advanced degree in Physical Therapy, such as a Doctor of Physical Therapy, from an accredited college or university.
Meet the licensure requirements of the jurisdiction.
Customarily have at least two years of demonstrated clinical experience.
Demonstrate Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
Use logic to identify key facts, explore alternatives, and propose quality solutions when making decisions or solving problems.
Have outstanding customer service skills and deal with people tactfully and professionally.
Properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
Demonstrate outstanding clinical knowledge of physical and occupational therapy services.
Demonstrate dedication to Concentra’s occupational medicine therapy philosophy.
Demonstrate interest in leading therapy staff.
Demonstrate leadership qualities and administrative abilities relevant to the job responsibilities.
Demonstrate excellent communication skills, sound judgment, decision-making, and the ability to motivate employees.

Responsibilities

Provide direct patient care in the center, lead by example, and create an exceptional patient experience.
Manage key clinical center metrics related to quality outcomes and hold therapists accountable.
Demonstrate the components of the Physical Therapy Guidebook and the Perfect PT visit.
Manage clinical outcomes and address outlier cases with staff therapists.
Ensure clinical workflows optimize patient capture, referral processing, and scheduling.
Execute therapy plans with a focus on early intervention and same-day evaluation.
Create a professional, collaborative working environment that promotes teamwork, quality, outcomes, and patient safety.
Work with the DTO to identify clinical improvement opportunities.
Build relationships with employers, referral sources, and payer groups through routine communication and engagement.
Use clinical systems to support documentation, appropriate coding, charge capture, and follow-through on patient care orders.
Ensure compliance with applicable State Practice Acts, rules and regulations, and workers’ compensation regulations.
Drive patient and client experience and satisfaction metrics.
Participate in CLT meetings with the COD and CMD to improve quality and patient safety, manage outliers, and support center business development.
Maintain relationships with center clients and payers and respond to requests within 24 hours.
Work with the DTO and CLT to manage clinical and support staffing levels and proficiencies to optimize satisfaction, workflows, and efficiency.
Promote and exemplify Orange Book values for center colleagues.
Develop staff therapists and PTSS throughout the colleague talent life cycle.
Foster collaboration, professionalism, safety, quality care, continuous improvement, and recognition.
Promote collaboration within the CLT and across disciplines to achieve clinical and business outcomes.
Understand and provide input on center financial drivers and outcomes to support the annual business plan.
Promote center initiatives and workflows consistent with those of other centers.
Contribute to the center budget and key business metrics.

Benefits

$30,000 hiring bonus
Monthly and quarterly bonus incentives
Generous paid time off (PTO)
Paid holidays
Paid sick/EID days
Set schedule
Flexible per diem opportunities
Medical and prescription plans
Basic and enhanced dental and vision plans
Supplemental health benefits, including accident, critical illness, and hospital indemnity insurance
LifeWorks employee assistance program
Company-funded HSA
Short-term disability
Pre-tax health care and dependent care spending accounts (FSA)
Training in the occupational medicine process management model
Medical experts panel (MEP)
Concentra CEU courses
New hire learning program
Occupational Health University
Leadership development program
Manual therapy certification
Yearly CEU stipend and CEU time
Tuition reimbursement
Professional On-demand Learning Modules
Malpractice insurance
Opportunities for advancement locally and nationally
Traditional and Roth 401(k) with employer match
Competitive salary
Colleague referral bonus program
Colleague discount program
Life insurance and disability coverage
Relocation assistance when applicable
Incentive/RVU bonus
Commuter benefits
Identity theft services
Company-paid long-term disability