Physical Therapist Center Director

Concentra•Columbia, SC

2d•Onsite

About The Position

The Center Therapy Director provides rehabilitative services to disabled, injured, and diseased patients while performing supervisory duties within a Concentra center. The role aligns clinical care with Concentra Medical Centers’ Injury Process Management, occupational medicine rehabilitation philosophy, and applicable policies, practices, and regulations. The director spends 100% of their time in a center providing direct patient care, leading by example, and creating an exceptional patient experience. The role also oversees clinical outcomes, workflows, staffing, colleague development, patient and client experience, and center business performance. The position supports a collaborative, professional environment focused on patient and colleague safety, quality care, continuous improvement, teamwork, and recognition. The director works with the Center Leadership Team and other colleagues to improve clinical quality and business outcomes, maintain employer and payer relationships, and contribute to center financial planning and performance.

Requirements

Bachelor of Science or advanced degree in Physical Therapy (Doctor of Physical Therapy) from an accredited college or university.
Meet the licensure requirements of the applicable jurisdiction.
Customarily at least two years of demonstrated clinical experience.
Demonstrate Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and ability to interact with people tactfully and professionally.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
Outstanding clinical knowledge of physical and occupational therapy services.
Dedication to Concentra’s occupational medicine therapy philosophy.
Interest in leading therapy staff.
Leadership qualities and administrative abilities suited to the job responsibilities.
Excellent communication skills and ability to exercise sound judgment, make decisions, and motivate employees.

Responsibilities

Provide direct patient care in a center, lead by example, and create an exceptional patient experience.
Manage clinical center metrics related to quality outcomes and hold therapists accountable.
Demonstrate the components of the Physical Therapy Guidebook and the Perfect PT visit.
Manage clinical outcomes and address outlier cases with staff therapists.
Ensure clinical workflows optimize patient capture, referral processing, and scheduling.
Execute therapy plans with a focus on early intervention and same-day evaluation.
Create a professional, collaborative working environment that promotes teamwork, quality, outcomes, and patient safety.
Work with the DTO to identify clinical improvement opportunities.
Build relationships with employers, referral sources, and payer groups through routine communication and engagement.
Use clinical systems to support accurate documentation, appropriate coding, charge capture, and follow-through on patient care orders.
Ensure compliance with applicable State Practice Act rules and regulations and workers’ compensation regulations.
Drive patient and client experience and satisfaction metrics.
Participate in CLT meetings with the COD and CMD to improve quality, patient safety, and outlier management and support center business development.
Maintain relationships with center clients and payers and respond to requests within 24 hours.
Work with the DTO and CLT to manage clinical and support staffing levels and proficiencies to optimize satisfaction, workflows, and efficiency.
Promote and exemplify Orange Book values for center colleagues.
Develop staff therapists and PTSS throughout the colleague talent lifecycle.
Foster collaboration, professionalism, safety, quality care, continuous improvement, and reward and recognition.
Promote collaboration within the CLT and across disciplines to achieve clinical and business outcomes.
Understand and provide input on center financial drivers and outcomes, including GRV, PI, new injuries, and TAT, to support the annual business plan.
Promote center initiatives and workflows consistent with those used in other centers.
Contribute financial awareness and input to the center budget and key business metrics.

Benefits

$20,000 recruitment bonus and eligibility for monthly and quarterly bonuses.
Generous paid time off (PTO).
Paid holidays.
Paid sick/EID days.
Set schedule.
Flexible per diem opportunities.
Medical and prescription plans.
Basic and enhanced dental and vision plans.
Supplemental health benefits, including accident, critical illness, and hospital indemnity insurance.
LifeWorks employee assistance program.
Company-funded HSA.
Short-term disability.
Pre-tax spending accounts for health care and dependent care FSA.
Training in the occupational medicine process management model.
Medical Experts Panel (MEP).
Concentra CEU courses.
New hire learning program.
Occupational Health University.
Leadership development program.
Manual therapy certification.
Yearly CEU stipend and CEU time.
Tuition reimbursement.
Professional On-demand Learning Modules.
Malpractice insurance.
Opportunities for advancement locally and nationally.
Traditional and Roth 401(k) with employer match.
Competitive salary.
Colleague referral bonus program.
Colleague discount program.
Life insurance and disability coverage.
Relocation assistance when applicable.
Incentive/RVU bonus.
Commuter benefits.
Identity theft services.
Company-paid long-term disability.