Physical Security Specialist (Onsite) - Provo, UT

Cobalt AI, LLC•Provo, UT

1d•Onsite

About The Position

Cobalt AI uses automation to elevate physical safety and security in the workplace. Our Cobalt Monitoring Intelligence platform combines AI-powered technology with trained human specialists to provide 24/7, human-verified monitoring of surveillance cameras, alarms, access control systems, and autonomous security robots across enterprise locations. As a Physical Security Specialist, you'll be the human intelligence behind our technology—monitoring live security events, assessing incidents, communicating with clients, and making real-time decisions that help protect Fortune 500 companies and other organizations. This role is ideal for dependable, observant individuals who thrive in fast-paced environments and enjoy combining technology with exceptional customer service. This is an onsite operations role and is not an engineering position.

Requirements

Excellent communication and critical thinking skills
Calm, focused decision-making under pressure
A reliable, team-first attitude
High attention to detail and comfort using on-screen tools and procedures

Nice To Haves

Experience with security, dispatch, monitoring, or customer service is a plus

Responsibilities

Monitor live patrols performed by autonomous indoor security robots
Oversee alarms, door activity, and camera feeds tied to access control systems
Track system performance and escalate operational issues when needed
Review and tag security events (audio, video, ACS) using internal tools
Assess incidents and follow clear escalation protocols based on site-specific guidelines
Communicate with clients via robot, phone, or text as needed
Act as the first line of contact for clients during live events or interventions
Maintain a calm, professional presence in fast-paced situations
Log detailed reports and communicate with Engineering or Support when needed