Physical Damage Specialist - DIV Specialty

USAA•Colorado Springs, VA

18h•Hybrid

About The Position

USAA is hiring a Physical Damage Specialist to review, negotiate, and settle Georgia first- and third-party Diminution in Value automobile claims. The role works within defined guidelines and frameworks and builds relationships with members, claimants, third-party personnel, and vendors through virtual or in-person interactions. It provides oversight of third-party vendors and helps ensure their work is accurate and high quality, supporting USAA’s financial strength and exceptional member experiences. The position is remote-eligible in the continental U.S. with occasional business travel. Employees who live within 60 miles of a USAA office are expected to work onsite three days per week. The role may also support workload surges and catastrophe operations as needed.

Requirements

High school diploma or General Equivalency Diploma.
3 to 4 years of auto physical damage estimating experience.
Currently possess or acquire and maintain individual I-CAR Platinum Pro-Level 3 certification within 12 months of hire.
Ability to prioritize, problem-solve, and effectively communicate next steps and a path to resolution.
Ability to communicate effectively through multiple channels, including digital tools, to support speed, accuracy, and service.
Acquire and maintain an insurance adjuster license within 90 days and the designated number of attempts.
Strong oral and written communication skills.

Nice To Haves

Experience handling Georgia Diminution in Value automobile claims.
Strong auto physical damage background.
Strong negotiation and conflict-resolution skills.
U.S. military experience gained through military service or as a military spouse/domestic partner.

Responsibilities

Review, negotiate, and settle Georgia first- and third-party Diminution in Value automobile claims.
Onboard vendors, oversee their work, maintain partnerships, and coach them toward applicable contractual and operational goals.
Evaluate vendor work product for quality, accuracy, and compliance with contract terms and conditions.
Collaborate with 3PRM on the vendor footprint to balance member needs and operational resources.
Resolve complaints and payment discrepancies within the vendor MOI.
Provide direction on borderline total-loss situations as needed.
Make decisions on physical damage losses within granted authority and advance requests for additional authority when needed.
Apply knowledge of P&C insurance products, services, contracts, internal processes, and procedures to ensure compliance.
Support workload surges and/or catastrophe operations as needed.
Assist with managing output, throughput, and adherence guidelines for Auto Physical Damage processes, including rental, alternative parts utilization, vehicle owner communication, and assignment completions.
Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures.