Physical Damage Specialist - DIV Specialty

USAA•Tampa, FL

22h•$77,120 - $147,390•Remote

About The Position

As a dedicated Physical Damage Specialist, you will review, negotiate, and settle Georgia first- and third-party Diminution in Value automobile claims. Within defined guidelines and frameworks, you will build relationships with and oversee third-party vendors through virtual or in-person interactions with members, claimants, and third-party personnel. You will help protect USAA’s financial strength by ensuring the accuracy and quality of vendor work, and resolve problems with a focus on the mission and exceptional member experiences. The role is eligible for remote work in the continental U.S., with occasional business travel. Individuals who live within 60 miles of a USAA office are expected to work on-site three days per week. The salary range is $77,120–$147,390, with actual pay varying by location, experience, and market data. Employees may also be eligible for performance-based pay incentives.

Requirements

High school diploma or General Equivalency Diploma.
3 to 4 years of auto physical damage estimating experience.
Currently possess, or acquire and maintain within 12 months of hire, an individual I-CAR Platinum Pro-Level 3 certification.
Ability to prioritize, solve problems, and effectively communicate next steps and paths to resolution.
Ability to communicate effectively through multiple channels, including digital tools, to drive speed, accuracy, and service.
Acquire and maintain an insurance adjuster license within 90 days and the designated number of attempts.
Strong oral and written communication skills.

Nice To Haves

Experience handling Georgia Diminution in Value automobile claims.
Strong auto physical damage background.
Strong negotiation and conflict-resolution skills.
U.S. military experience gained through military service or as a military spouse or domestic partner.

Responsibilities

Review, negotiate, and settle Georgia first- and third-party Diminution in Value automobile claims.
Onboard and oversee vendors, maintain partnerships, and coach vendors toward contractual and operational goals.
Evaluate vendor work product for quality, accuracy, and compliance with contract terms and conditions.
Collaborate with 3PRM on the vendor footprint to balance member needs and operational resources.
Resolve complaints and payment discrepancies within the vendor MOI.
Provide direction on borderline total-loss situations as needed.
Make decisions and provide insight on physical damage losses within granted authority, and advance requests for additional authority as needed.
Apply advanced knowledge of P&C insurance products, services, contracts, and internal processes and procedures to ensure compliance.
Support workload surges and catastrophe operations as needed.
Assist with managing output, throughput, and adherence guidelines for Auto Physical Damage processes, including rental, alternative parts utilization, vehicle owner communication, and assignment completions.
Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.