Home Office - Phone Rep 1

Storage Mart • Columbia, MO

1d • Onsite

About The Position

We are currently hiring for both full-time and part-time positions. This is an on-site role in Columbia, MO, with a pay rate of $19.50/hour. The Phone Rep I is responsible for answering and taking phone calls, as trained, in any current and future queues. They will also be responsible for taking payments as trained, maintaining credit card and personal security, and reporting callers' customer service issues. Duties include renting, reserving, setting site visits, and providing hot leads to clients with all information correct and complete. The role requires adherence to key performance indicators related to call volume, conversion rates, and customer satisfaction, and staying informed about the features, procedures, and benefits of the service.

Requirements

• Responsible for answering and taking phone calls, as trained, in any current and future queues that they have been trained for.
• Responsible for taking payments as trained, maintaining credit card, and personal security.
• Reports callers' customer service issues
• Renting-Reserving-Setting site visits-providing hot leads to our clients with all the information correct and complete as provided by the caller
• Persuasive and resilient with the ability to handle objections and rejection.

Nice To Haves

• No specific nice-to-haves were mentioned in the job description.

Responsibilities

• Answers all calls in a professional and friendly manner with a pleasant greeting, an offer assistance, and confirmation of help with language like "Sure, I can help you with that." or "Yes, we can do that."
• Answers calls with the appropriate company name in the greeting.
• Complete all outbound calls as assigned.
• Addresses caller's needs such as needs storage, needs to speak with manager, needs supplies, if a caller asks for something other than storage, the representative must ask "Do you need storage?"
• Handles calls as trained, following the five agreements, reading the operator notes, overcoming concerns, assuming the sales and creating urgency to complete the highest booking possible.
• Guide callers through the sales process, understanding their needs and recommending suitable storage solutions.
• Repeats and/or spells caller’s information back to the caller.
• Goes over the end of call wrap up such as reviews size held, and the date caller is coming in. Covers rental requirements, office, and access hours as well as features and benefits of renting with us.
• Receptive to feedback and willing to improve and learn new information.
• Build positive relationships with callers through active listening and effective communication.
• Adhere to key performance indicators related to call volume, conversion rates and customer satisfaction.
• Stay informed about the features, procedures, and benefits of our service to effectively communicate and address caller inquiries.
• Performs other duties as assigned.

Benefits

• Medical, Dental & Vision Insurance options
• Company-paid Life Insurance and Short-Term Disability
• 401(k) with up to 12% company match (fully vested from day one)
• Paid Time Off including holidays, vacation, and sick time
• HSA, FSA, and Commuter Benefits (where applicable)
• Voluntary benefits including Life Insurance, Accident, Critical Illness, and Hospital Indemnity Insurance
• Employee Assistance Program (EAP) for confidential support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed