Home Office - Phone Rep 1

StorageMart | MMS • Columbia, MO

2d • $20 • Onsite

About The Position

Self-storage is one of the fastest growing sectors of the retail sales industry. StorageMart is the largest independent providers of self-storage for business and domestic customers in Canada, the United States and the U.K. We are currently hiring for both full-time and part-time positions.

Requirements

• Persuasive and resilient with the ability to handle objections and rejection.

Responsibilities

• Responsible for answering and taking phone calls, as trained, in any current and future queues that they have been trained for.
• Responsible for taking payments as trained, maintaining credit card, and personal security.
• Reports callers' customer service issues Renting-Reserving-Setting site visits-providing hot leads to our clients with all the information correct and complete as provided by the caller and by performing the following duties.
• Answers all calls in a professional and friendly manner with a pleasant greeting, an offer assistance, and confirmation of help with language like "Sure, I can help you with that." or "Yes, we can do that.".
• Answers calls with the appropriate company name in the greeting.
• Complete all outbound calls as assigned.
• Addresses caller's needs such as needs storage, needs to speak with manager, needs supplies, if a caller asks for something other than storage, the representative must ask "Do you need storage?".
• Handles calls as trained, following the five agreements, reading the operator notes, overcoming concerns, assuming the sales and creating urgency to complete the highest booking possible.
• Guide callers through the sales process, understanding their needs and recommending suitable storage solutions.
• Repeats and/or spells caller’s information back to the caller.
• Goes over the end of call wrap up such as reviews size held, and the date caller is coming in.
• Covers rental requirements, office, and access hours as well as features and benefits of renting with us.
• Receptive to feedback and willing to improve and learn new information.
• Build positive relationships with callers through active listening and effective communication.
• Adhere to key performance indicators related to call volume, conversion rates and customer satisfaction.
• Stay informed about the features, procedures, and benefits of our service to effectively communicate and address caller inquiries.
• Performs other duties as assigned.

Benefits

• Medical, Dental & Vision Insurance options
• Company-paid Life Insurance and Short-Term Disability
• 401(k) with up to 12% company match (fully vested from day one)
• Paid Time Off including holidays, vacation, and sick time
• HSA, FSA, and Commuter Benefits (where applicable)
• Voluntary benefits including Life Insurance, Accident, Critical Illness, and Hospital Indemnity Insurance
• Employee Assistance Program (EAP) for confidential support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed