Phlebotomy Supervisor - Conway, SC

Labcorp•Conway, SC

About The Position

Labcorp is seeking a Phlebotomy Supervisor to lead phlebotomists working in Patient Service Centers and/or physician offices, and oversee Labcorp patient service centers and designated client locations. The role focuses on leading, inspiring, and developing team members while positively impacting the patient and client experience. The supervisor manages patient flow, wait times, inventory, schedules, productivity, payroll, and performance appraisals; supports hiring and training; partners with Human Resources on employee relations and disciplinary matters; and helps resolve patient and client issues. The supervisor may perform phlebotomy work, collect and prepare specimens, help establish new locations, and travel to additional sites as needed. The schedule is Monday through Friday, 7:00 a.m. to 7:00 p.m., with possible weekend calls depending on client needs. Overtime may be needed. Eligible employees may participate in a quarterly incentive bonus program based on performance metrics.

Requirements

High school diploma or equivalent.
At least 3 years of relevant experience as a phlebotomist.
At least 1 year of experience in a leadership position.
At least 21 years old.
Valid driver's license and good driving record.
Proven track record of providing exceptional customer service.
Strong written and verbal communication skills.
Ability to work independently or in a team environment.
Comfort working under minimal supervision.
Reliable transportation and a clean driving record, if applicable.
Ability to work overtime as needed.
Ability to pass a standardized color blindness test.

Nice To Haves

Associate's degree.
Experience with scheduling, inventory management, and team coordination.

Responsibilities

Supervise a team of phlebotomists working in Patient Service Centers and/or physician offices.
Manage patient flow, wait times, inventory levels, and information logs.
Monitor monthly productivity and report deviations as necessary.
Coordinate phlebotomists’ schedules.
Perform operational duties such as payroll, monthly schedules, and performance appraisals.
Partner with Human Resources on employee relations issues and disciplinary actions.
Hire and train phlebotomists to fill open positions.
Communicate with patients, client office staff, sales, logistics, senior management, and other internal and external customers.
Provide exceptional customer service to patients and clients.
Assist with setting up new Patient Service Centers or client offices.
Resolve patient and client issues.
Perform phlebotomy duties and collect and prepare specimens when needed.
Travel to additional sites as necessary.