Full Time Scheduler Conway SC

Senior Helpers • Conway, SC

5d • Onsite

About The Position

Senior Helpers is seeking an organized, dependable, and customer-focused Full-Time Scheduler to join our team at our Conway office. The Scheduler plays a vital role in ensuring our clients receive consistent, high-quality in-home care by coordinating caregiver schedules, managing staffing needs, and resolving scheduling challenges. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can balance multiple priorities while maintaining excellent communication with clients, caregivers, and office staff. Work Schedule: Monday–Friday, 9:00 AM–5:00 PM. Senior Helpers is proud to be the first and only national in-home care provider certified as a Great Place to Work. We are committed to creating a supportive, respectful workplace where our team members are valued for the important role they play in improving the lives of our clients and their families.

Requirements

• Previous customer service experience required.
• Ability to manage competing priorities, meet deadlines, and respond effectively to unexpected changes.
• Comfortable handling a multi-line phone system and communicating professionally under pressure.
• Strong attention to detail and accurate record-keeping skills.
• Ability to work independently while contributing to a collaborative team environment.
• Dependable, flexible, and committed to helping clients receive reliable, consistent care.

Nice To Haves

• At least one year of experience in scheduling, staffing, recruiting, or a related field is preferred.
• Healthcare staffing or home care industry experience preferred.
• Excellent organizational, communication, and time-management skills.
• Strong problem-solving abilities and the ability to make sound decisions in a fast-paced environment.

Responsibilities

• Coordinate caregiver assignments and schedules for new and existing clients based on assessments, care plans, and staffing availability.
• Maintain appropriate caregiver coverage while supporting efficient scheduling and company profitability.
• Manage daily scheduling needs, including call-outs, emergencies, last-minute changes, and coverage gaps.
• Ensure schedules are fully staffed for the following business day and upcoming weekends before the end of each workday.
• Communicate professionally and promptly with caregivers, clients, and office staff regarding schedule changes and staffing concerns.
• Accurately document caregiver call-outs, assignment refusals, late arrivals, early departures, and other scheduling-related incidents in WellSky.
• Collaborate with the Care Manager and Office Manager to address scheduling concerns and maintain continuity of care.
• Participate in on-call scheduling responsibilities as assigned.
• Work closely with HR to communicate staffing shortages, recruitment needs, and caregiver availability.
• Assist with maintaining caregiver records and tracking required licenses, certifications, insurance, and other documentation in WellSky.
• Regularly review and audit timecards to help ensure scheduled hours align with actual hours worked.
• Provide dependable support to the office team and help maintain smooth daily operations.

Benefits

• Next-day pay available through Tapcheck.
• Training and professional development opportunities through our Center of Excellence.
• 401(k) with company match after one year of employment for eligible full-time employees.
• Paid time off (PTO) accrual after 90 days of employment.
• Health, dental, and vision insurance for eligible employees working at least 30 hours per week, available after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed