Parts Front Counter Associate - Conway, SC
About The Position
The Parts Front Counter Associate is the face of the dealership, engaging with customers and supporting the success of the parts department. The role sells products and services for truck repairs, responds to customer inquiries and requests, and helps ensure customer satisfaction. It also includes pulling parts, processing returns, maintaining an organized and clean department and retail sales floor, and assisting with merchandise displays. The associate is expected to provide courteous, ethical customer service, address customer concerns, and use dealership equipment and resources safely and proficiently.
Requirements
- High school diploma or equivalent.
- Three or more years of experience with heavy-duty trucks and parts.
- OEM dealer experience.
- Demonstrated knowledge of truck engines, transmissions, and rear axles.
- Knowledge of aftermarket vendors.
- Excellent customer service skills.
- Strong communication skills.
- Knowledge of supplies, equipment, and mechanical parts.
- Proficiency in relevant computer applications.
- Language proficiency sufficient to communicate effectively with customers.
- Ability to listen effectively and interpret customer needs.
- Self-motivated.
- Ability to lift up to 50 pounds at times.
- Must pass a post-offer drug screening, physical examination (including a lift test), and background check.
Nice To Haves
- Experience in a customer service environment preferred.
- Data-entry and strong typing skills preferred.
Responsibilities
- Sell products and services for truck repairs according to customer needs.
- Greet and acknowledge customers courteously and promptly.
- Answer customer inquiries and fulfill customer requests.
- Identify opportunities to upsell additional parts and services.
- Follow dealership procedures for processing cash, credit, and check transactions.
- Pull parts for customers and receive customer returns.
- Record sales and customer transactions.
- Keep the parts department clean and orderly.
- Assist the Parts Manager with merchandise displays.
- Maintain the retail sales floor and displays to dealership standards and customer satisfaction.
- Perform routine housekeeping to maintain the cleanliness of products and the retail sales area.
- Use dealership equipment and resources safely and proficiently.
- Assist in resolving customer complaints and concerns, ensuring issues are corrected to the satisfaction of the customer and dealership.
- Treat customers fairly and honestly and uphold the company’s commitment to customer service and ethical business practices.
Benefits
- 401(k) with matching
- Medical, dental, and vision insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Employer-paid life insurance
- Paid vacation days
- Sick leave
- Employee discounts
- Company events
- Training programs
- Training and career advancement opportunities
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
