Parts Front Counter Sales
About The Position
The Parts Front Counter Sales position is responsible for supporting the profitability and growth of the Parts Department by providing excellent customer service to retail and walk-in customers. This role focuses on assisting customers in selecting the correct parts, processing transactions, and ensuring a positive customer experience. The Parts Front Counter Sales employees work closely with warehouse, outside sales, and service teams to ensure timely and accurate order fulfillment. The "Major Duties and Responsibilities" listed below highlights the key responsibilities and qualifications for the role. The duties and responsibilities outlined are not exhaustive and may adapt over time to align with evolving business needs.
Requirements
- High school diploma or GED required
- Intermediate to advanced computer skills required
- Strong customer service and interpersonal skills
- Ability to identify parts using catalogs and computer systems
- Basic mathematical skills including pricing, discounts, and percentages
- Strong communication and problem-solving abilities
- Ability to multitask and work in a fast-paced environment
- Attention to detail and organizational skills
- Valid driver's license and ability to meet Company insurability requirements preferred
Nice To Haves
- Prior parts or customer service experience preferred
Responsibilities
- Assist walk-in and retail customers in selecting required parts in a professional and efficient manner
- Answer incoming phone calls and assist customers over the phone
- Answer customer inquiries, provide pricing, and explain product options and availability
- Promote additional products, companion parts, and current specials
- Resolve customer concerns and ensure a positive customer experience
- Utilize computer systems and catalogs to determine parts numbers and pricing
- Process sales transactions, including cash, credit, and account sales
- Ensure accurate invoicing and proper documentation for all transactions
- Issue credits for returned parts in accordance with Company policy
- Pull and fill orders from stock and coordinate with warehouse employees as needed
- Notify customers when special orders arrive and follow up on backorders
- Assist with locating out-of-stock parts and placing emergency orders when necessary
- Support lost sales tracking and inventory awareness
- Maintain a clean and organized front counter area
- Participate in training programs and stay current on product knowledge
- Assist other Parts Department employees as needed
- Attend scheduled department meetings and support team initiatives
Benefits
- Health, Dental, and Vision Insurance
- Flex Spending Accounts (FSA)
- 401(k) with Employer Matching
- Paid Holidays and PTO
- Tool Insurance
- Life Insurance
- Hospital and Critical Care Plans
- Short and Long-term disability programs
- IDShield and LegalShield Services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
