Parts Front Counter Sales

Midwest Peterbilt Group•Ankeny, IA

About The Position

The Parts Front Counter Sales position supports the profitability and growth of the Parts Department by providing excellent service to retail and walk-in customers. The role involves helping customers select the correct parts, processing transactions, and ensuring a positive customer experience. The employee works closely with warehouse, outside sales, and service teams to support timely and accurate order fulfillment. The position operates in a fast-paced retail and warehouse environment with frequent interaction with customers and internal teams. The listed duties and responsibilities are not exhaustive and may adapt to evolving business needs. Lifting up to 75 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or GED required.
Intermediate to advanced computer skills required.
Strong customer service and interpersonal skills.
Ability to identify parts using catalogs and computer systems.
Basic mathematical skills, including pricing, discounts, and percentages.
Strong communication and problem-solving abilities.
Ability to multitask and work in a fast-paced environment.
Attention to detail and organizational skills.

Nice To Haves

Prior parts or customer service experience preferred.
Valid driver's license and ability to meet Company insurability requirements preferred.

Responsibilities

Assist walk-in and retail customers in selecting parts professionally and efficiently.
Answer incoming phone calls and assist customers over the phone.
Answer customer inquiries, provide pricing, and explain product options and availability.
Promote additional products, companion parts, and current specials.
Resolve customer concerns and help ensure a positive customer experience.
Use computer systems and catalogs to identify part numbers and pricing.
Process cash, credit, and account sales transactions.
Ensure accurate invoicing and documentation for transactions.
Issue credits for returned parts in accordance with Company policy.
Pull and fill orders from stock and coordinate with warehouse employees as needed.
Notify customers when special orders arrive and follow up on backorders.
Help locate out-of-stock parts and place emergency orders when necessary.
Support lost-sales tracking and inventory awareness.
Maintain a clean and organized front counter area.
Participate in training and stay current on product knowledge.
Assist other Parts Department employees as needed.
Attend scheduled department meetings and support team initiatives.