Phlebotomy Coordinator South Shore Clinics

Ochsner Clinic Foundation•New Orleans, LA

18d

About The Position

The Phlebotomy Coordinator leads the daily operations of venipuncture personnel and processes within the department. The role schedules, staffs, monitors, and evaluates work activities; supports effective peer relationships; and helps ensure a quality product and customer satisfaction. The Coordinator leads departmental resources and implements policies and procedures, while overseeing initiatives to improve processes, maximize efficiency, and serve internal and external customers. The position leads phlebotomy group activities, supports employee orientation and training, provides ongoing instruction, and gives performance feedback to the supervisor. It helps address customer service concerns and build a customer service culture, ensures adequate staffing coverage and timely response to priority requests, and works with the supervisor to manage labor hours and supply costs. The role also supports a clean, safe, and compliant work environment and adapts communication and service to individual patient needs. The work takes place in a healthcare setting and routinely involves exposure to blood, body fluids, tissue, specimens, communicable diseases, and potentially hazardous medications or waste. The position requires a flexible schedule, which may include 24/7 coverage, weekends, holidays, and on-call availability. Physical demands include medium work, manual dexterity, and the ability to stoop, bend, reach, and grasp; mechanical lifting devices or team lifts should be used as appropriate.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a healthcare-related field.
Computer skills and dexterity for data entry and retrieval of patient information.
Proficiency with Windows-style applications and keyboard use.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels.
Excellent decision-making and delegation skills.
Ability to meet the physical demands of medium work, including exerting 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly; stooping, bending, reaching, grasping, and manual dexterity.
Ability to work a flexible schedule, including possible 24/7 coverage, weekends, holidays, and on-call availability.
Ability to work in a patient-care environment with routine exposure to blood, body fluids, tissue, specimens, communicable diseases, and potential exposure to hazardous medications or waste.

Nice To Haves

Leadership experience.

Responsibilities

Lead the work activities of the phlebotomy group.
Resolve customer service concerns by implementing service recovery initiatives.
Help build a customer service culture and implement service approaches that enhance patient satisfaction.
Assist with orientation and training of new employees and provide ongoing assistance and instruction to venipuncture staff.
Assist other employees or assume their job duties when needed.
Provide the supervisor with feedback on staff job performance.
Ensure timely responses to priority venipuncture requests and adequate staffing coverage across shifts and positions.
Work with the supervisor to control labor hours and supply costs.
Communicate effectively with nursing personnel, department directors, employees, and other key personnel.
Maintain a clean and safe environment and ensure compliance with infection control policies, CAP guidelines, and the department Safety Manual.
Adapt patient interactions to the specific patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permission, and tailoring communication.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance.
Immediately report known or suspected unethical conduct and concerns related to patient or employee safety, privacy, or compliance.
Perform other related duties as required.