Phlebotomist, Laboratory Services - Macungie (M-F 6 AM - 12 PM)

St. Luke’s University Health Network•Macungie, PA

1d•Onsite

About The Position

The Phlebotomist provides patient-centered laboratory support services in Patient Service Center (PSC) settings. The role collects blood specimens through venipuncture, capillary collection, and heel sticks from patients across all age groups, including newborns, pediatric, adult, and geriatric patients. The position ensures accurate patient identification, order verification, specimen labeling and integrity, and compliance with laboratory collection, safety, infection prevention, and regulatory standards. The role also supports PSC workflows as assigned, including Epic patient registration, kiosk registration assistance, approved non-blood specimen collection, outpatient EKG performance, and specimen processing, preparation, and packaging for transport to the core laboratory. The Phlebotomist is expected to demonstrate technical skill, sound judgment, service excellence, and maintain required competencies while supporting safe, efficient, high-quality care. Duties may be added or modified based on departmental, operational, regulatory, or organizational needs.

Requirements

High school diploma or equivalent.
Phlebotomy program completion certificate or documented competency through a recognized training program, including a minimum of 100 successful venipunctures.
Basic computer skills and ability to accurately use Epic or other electronic health record systems, registration tools, kiosk workflows, and related laboratory applications.
Strong customer service skills.
Reliable transportation to arrive at work locations as scheduled.

Nice To Haves

Associate or bachelor's degree.
One year of phlebotomy experience.
Experience with outpatient laboratory workflows, patient service center operations, specimen collection and handling, processing, registration, and patient identification practices.
Experience using Epic or another electronic health record, registration, or laboratory information system.

Responsibilities

Provide patient-centered registration, laboratory, and diagnostic services in PSC settings while maintaining professionalism, service excellence, patient safety, confidentiality, and compliance with Network and departmental standards.
Interpret verbal, written, and electronic laboratory orders; verify patient identity and test requirements; and confirm orders before specimen collection.
Transcribe non-SLUHN laboratory orders from outside laboratories and external providers into the St. Luke's EHR system according to established workflows.
Assist patients with kiosk registration, clarify next steps, and escalate registration issues when needed.
Perform Epic registration workflows, including accessing the appropriate application, creating or updating Hospital Account Records, entering demographic and clinical service information, and completing encounter documentation.
Contact ordering providers, financial representatives, or insurance companies as needed to obtain referrals, pre-certifications, insurance benefit verification, medical license numbers, NPI, UPIN, or other required information.
Verify insurance or self-pay eligibility through online systems or phone verification when required and applicable, and maintain knowledge of applicable insurance regulations and Network policies.
Collect applicable self-pay liabilities, co-pays, and deductibles where applicable; post credit card payments in Epic or Trust Commerce; collect cash; close the daily cash drawer; and prepare deposits for transport as assigned.
Complete required patient notification and signature processes, including Important Message from Medicare and Medicare Outpatient Observation Notice workflows, as applicable.
Collect blood specimens from all patient age groups and populations using appropriate venipuncture, capillary collection, and heel-stick techniques.
Accurately label specimens, verify specimen integrity, and follow laboratory collection, handling, safety, infection prevention, and SLUHN policies and manuals.
Collect approved non-blood specimens, including throat and nasal swabs, using proper identification, technique, labeling, infection prevention practices, and required PPE.
Maintain required competency for respirator fit testing and use N95 or respirator-level protection when indicated.
Perform outpatient EKGs as assigned, including patient preparation, lead placement, image acquisition, quality review, troubleshooting, and completion of Epic workflows to route studies to cardiology for interpretation.
Process specimens as required, including centrifuging, verifying specimen requirements, preparing specimens for transport, and ensuring proper transfer and storage.
Prepare and pack specimens for transport to the core laboratory, ensuring proper labeling, storage, tracking, packaging, and transfer under laboratory, courier, regulatory, and current workflow requirements.
Complete accurate and timely EHR documentation and required documentation supporting patient care, account activity, and downstream claim processing.
Operate and maintain PSC equipment, including centrifuges, EKG equipment, kiosks, and related technology, and promptly report equipment or workflow issues.
Maintain site cleanliness and support supply inventory management to prepare the location for safe, efficient patient care.
Communicate effectively with patients, outpatient lab central scheduling, operational lab leadership, registration teams, courier services, cardiology, and laboratory processing areas to resolve workflow issues and support continuity of care.
Travel between PSC locations when needed to support absences, staffing gaps, service needs, EKG coverage, specimen collection, or emergency operational needs.
Maintain required competencies, training, and documentation for phlebotomy, care of all patient populations, non-blood specimen collection, PPE and respirator fit testing, EKGs, Epic registration and order workflows, insurance and payment workflows, specimen processing, and specimen packaging.
Review, understand, and comply with Network and departmental policies, procedures, safety standards, infection prevention practices, regulatory requirements, service expectations, and current workflow requirements on an ongoing basis.