Phlebotomist, Laboratory Services - Macungie (M-F 6 AM - 12 PM)

St. Luke's University Health Network•Macungie, PA

3d•Onsite

About The Position

The Phlebotomist provides patient-centered laboratory support services in Patient Service Center (PSC) settings. The role collects blood specimens through venipuncture, capillary collection, and heel sticks for patients of all ages, including newborns, pediatric, adult, and geriatric patients. The Phlebotomist ensures accurate patient identification, specimen labeling, order verification, and compliance with laboratory collection, safety, infection prevention, and regulatory standards. The position also supports PSC workflows as assigned, including Epic patient registration, kiosk assistance, collection of approved non-blood specimens, outpatient EKGs, and specimen processing, preparation, and packaging for transport to the core laboratory. The role requires technical skills, sound judgment, service excellence, and maintenance of required competencies to support safe, efficient, high-quality care. Duties may be added or modified based on departmental, operational, regulatory, or organizational needs.

Requirements

High school diploma or equivalent.
Phlebotomy program completion certificate or documented competency through a recognized training program, including at least 100 successful venipunctures.
Basic computer skills and ability to accurately use Epic or other EHR systems, registration tools, kiosk workflows, and related laboratory applications.
Strong customer service skills.
Reliable transportation to arrive at work locations as scheduled.

Nice To Haves

Associate or bachelor's degree.
One year of phlebotomy experience.
Experience with outpatient laboratory workflows, patient service center operations, specimen collection, specimen handling and processing, registration, and patient identification practices.
Experience using Epic or another electronic health record, registration, or laboratory information system.

Responsibilities

Provide patient-centered registration, laboratory, and diagnostic services in PSC settings while maintaining professionalism, service excellence, patient safety, confidentiality, and compliance with Network and departmental standards.
Interpret verbal, written, and electronic laboratory orders; verify patient identity and test requirements; and confirm orders before specimen collection.
Transcribe non-SLUHN laboratory orders from outside laboratories and providers into the St. Luke's EHR system according to established workflows.
Assist patients with kiosk registration, clarify check-in steps, and escalate registration issues when needed.
Complete Epic registration workflows, including creating or updating Hospital Account Records, entering demographic and clinical service information, and completing encounter documentation.
Contact providers, financial representatives, or insurers as needed to obtain referrals, pre-certifications, benefit verification, medical license numbers, NPI, UPIN, or other registration information.
Verify insurance or self-pay eligibility through online systems or by phone when required and applicable; maintain knowledge of relevant regulations and Network policies.
Collect applicable self-pay liabilities, co-pays, and deductibles where applicable; process payments in Epic or Trust Commerce, collect cash, close the daily cash drawer, and prepare deposits as assigned.
Complete applicable patient notification and signature workflows, including Important Message from Medicare and Medicare Outpatient Observation Notice processes.
Collect blood specimens from patients of all ages using appropriate venipuncture, capillary collection, and heel-stick techniques and equipment.
Label specimens accurately, verify specimen integrity, and follow laboratory collection, handling, safety, infection prevention, and SLUHN policies.
Collect approved non-blood specimens, including throat and nasal swabs, using appropriate identification, technique, labeling, infection prevention practices, and PPE.
Maintain competency for respirator fit testing and use N95 or respirator-level protection when indicated.
Perform outpatient EKGs as assigned, including patient preparation, lead placement, image acquisition, quality review, troubleshooting, and required Epic routing workflows.
Process specimens as required, including centrifuging, verifying requirements, preparing specimens for transport, and ensuring proper transfer and storage.
Prepare and pack specimens for transport to the core laboratory, ensuring proper labeling, storage, tracking, packaging, and transfer in accordance with applicable requirements.
Complete timely and accurate EHR documentation supporting patient care, account activity, and downstream claim processing.
Operate and maintain PSC equipment, including centrifuges, EKG equipment, kiosks, and related technology; promptly identify and report equipment or workflow issues.
Maintain site cleanliness and support supply inventory management.
Communicate effectively with patients, scheduling, operational lab leadership, registration teams, couriers, cardiology, and laboratory processing areas to resolve issues and support continuity of care.
Travel between PSC locations when needed to support staffing gaps, service needs, EKG coverage, specimen collection, or emergency operational needs.
Maintain required competencies, training, and documentation for phlebotomy, patient care, non-blood specimen collection, PPE, respirator fit testing, EKGs, Epic workflows, insurance and payment workflows, specimen processing, and packaging.
Comply on an ongoing basis with Network and departmental policies, procedures, safety standards, infection prevention practices, regulatory requirements, service expectations, and current workflows.