Phlebotomist, Laboratory Services, West End (W-TH-F 6 AM - 6 PM)

St. Luke’s University Health Network•Allentown, PA

About The Position

The Phlebotomist provides patient-centered laboratory support services in Patient Service Center (PSC) settings. The role collects blood specimens through venipuncture, capillary collection, and heel sticks from patients of all ages, including newborns, pediatric, adult, and geriatric patients. It ensures accurate patient identification, order verification, specimen labeling and integrity, and compliance with laboratory collection, safety, infection prevention, and regulatory standards. The position also supports PSC workflows such as Epic registration, kiosk check-in assistance, collection of approved non-blood specimens, outpatient EKGs, and specimen processing and preparation for transport to the core laboratory. The Phlebotomist is expected to use sound judgment and technical skill, provide service excellence, maintain required competencies, and support safe and efficient care. Duties may be added or modified in response to departmental, operational, regulatory, or organizational needs. The scheduled hours are Wednesday, Thursday, and Friday, 6:00 AM–6:00 PM, with a required every-third-Saturday weekend rotation from 7:00 AM–12:00 PM. Travel between PSC locations may be needed to support staffing gaps, service needs, EKG coverage, specimen collection, or emergencies.

Requirements

High school diploma or equivalent.
Completion certificate from a phlebotomy program or documented competency through a recognized training program, including at least 100 successful venipunctures.
Basic computer skills and ability to accurately use Epic or other EHR systems, registration tools, kiosk workflows, and related laboratory applications.
Strong customer service skills.
Reliable transportation to arrive at work locations as scheduled.

Nice To Haves

Associate or bachelor's degree.
One year of phlebotomy experience.
Experience with outpatient laboratory workflows, patient service center operations, specimen collection and handling, processing, registration, and patient identification practices.
Experience using Epic or another electronic health record, registration, or laboratory information system.

Responsibilities

Provide patient-centered registration, laboratory, and diagnostic services while maintaining professionalism, service excellence, patient safety, confidentiality, and compliance with Network and departmental standards.
Interpret verbal, written, and electronic laboratory orders; verify patient identity and test requirements; and confirm orders before collection.
Transcribe non-St. Luke's laboratory orders from outside laboratories and providers into the St. Luke's EHR according to established workflows.
Assist patients with kiosk registration and escalate registration issues when needed.
Perform Epic registration workflows, including creating or updating Hospital Account Records, entering demographic and clinical service information, and completing encounter documentation.
Contact ordering providers, financial representatives, or insurers as applicable to obtain referrals, pre-certifications, insurance benefit verification, provider identifiers, or other registration information.
Verify insurance or self-pay eligibility and maintain knowledge of applicable insurance regulations, trends, and Network policies when required.
Collect applicable self-pay liabilities, co-pays, and deductibles; process payments; close the daily cash drawer; and prepare deposits as assigned.
Complete applicable patient notifications and signature processes, including Medicare notices.
Collect blood specimens from patients across all age groups using appropriate venipuncture, capillary collection, and heel-stick techniques.
Label specimens accurately, verify specimen integrity, and follow laboratory collection, handling, safety, infection prevention, and Network policies.
Collect approved non-blood specimens, including throat and nasal swabs, using correct identification, technique, labeling, infection prevention practices, and PPE.
Maintain competency for respirator fit testing and use N95 or respirator-level protection when indicated.
Perform outpatient EKGs as assigned, including patient preparation, lead placement, image acquisition, quality review, troubleshooting, and Epic routing workflows.
Process specimens as required, including centrifuging, verifying specimen requirements, preparing specimens for transport, and ensuring proper transfer and storage.
Prepare and pack specimens for transport to the core laboratory, ensuring they are labeled, stored, tracked, packaged, and transferred according to applicable requirements.
Complete accurate and timely EHR documentation to support patient care, account activity, and downstream claim processing.
Operate and maintain PSC equipment, including centrifuges, EKG equipment, kiosks, and related technology; promptly identify and report equipment or workflow issues.
Maintain site cleanliness and support supply inventory management.
Communicate with patients, scheduling, operational lab leadership, registration teams, courier services, cardiology, and laboratory processing areas to resolve workflow issues and support continuity of care.
Travel between PSC locations when needed to support staffing, service needs, EKG coverage, specimen collection, or emergency operations.
Maintain required competencies, training, and documentation for phlebotomy, patient care, specimen collection and processing, PPE, EKGs, registration, insurance and payment workflows, and specimen packaging.
Review, understand, and comply with Network and departmental policies, procedures, safety standards, infection prevention practices, regulatory requirements, service expectations, and current workflows.