Phlebotomist, UofL Hospital, Lab, Days

UofL Health•Louisville, KY

2d•Onsite

About The Position

The Phlebotomist performs blood collection and specimen-processing procedures and completes related clerical and computer documentation. The role supports hospital and laboratory infection-control and safety policies, uses good judgment and attention to detail, and demonstrates technical, critical-thinking, and interpersonal skills. The employee practices AIDET, communicates courteously and professionally with patients, visitors, coworkers, and medical staff, and protects patient confidentiality. The role may involve serving adult, geriatric, adolescent, newborn, and neonatal patients, and occasionally pediatric patients. The Phlebotomist contributes to laboratory operations by completing procedures and processing specimens accurately and on time, monitoring specimen integrity, and handling abnormal or unexpected situations appropriately. The employee also supports safety, compliance, training, continuing education, and improvement efforts, and performs other duties assigned by laboratory leadership.

Requirements

High school diploma or equivalent.
CPR certification.
Excellent customer service skills.
Strong organization, computer, and communication skills.
Extreme attention to detail.
Strong ability to prioritize work duties.
Ability to communicate effectively verbally and in writing.
Ability to think critically through complex patient situations and process improvements.
Ability to assist others in developing clinical reasoning skills.

Nice To Haves

Completion of a certified phlebotomy program.
Completion of a phlebotomy externship through a certified phlebotomy program or one year of phlebotomy experience.
Phlebotomy certification.
Experience with Cerner HER.

Responsibilities

Perform phlebotomy procedures accurately and within established turnaround times.
Recognize abnormal or unexpected situations and investigate them before delivering specimens to the testing area.
Transport specimens to the laboratory in a timely manner.
Answer phone calls and provide information courteously and professionally.
Monitor specimen integrity and process specimens properly and promptly.
Ensure documentation for medical necessity.
Follow safety standards set by the laboratory, hospital, and regulatory agencies.
Contribute to efficient laboratory operations.
Participate in continuing education programs.
Practice AIDET.
Identify and report safety hazards or concerns.
Suggest improvements to policies and procedures.
Teach and train other staff and potential employees; develop and assist with writing training guides and standard work documents.
Maintain compliance with company policies, procedures, standards of conduct, HIPAA privacy and security requirements, and confidentiality obligations.
Demonstrate professionalism, service, organizational values, and appropriate conduct.
Follow organizational and department-specific safety standards and guidelines.
Work collaboratively and support team members.
Provide exceptional customer service and interact effectively with physicians, patients, residents, visitors, staff, and the broader health care community.
Perform other duties as assigned.