Phlebotomist Outreach

SEH Saint Elizabeth Medical Center•Independence, MO

About The Position

The Phlebotomist Outreach safely and accurately collects venous, arterial, and capillary specimens from adults, children, and infants. The role interprets physician orders, ensures requests are accurately processed in the information system, and completes required compliance processes. It also provides respectful, compassionate service to patients, families, visitors, and coworkers. The position includes welcoming and directing patients; verifying patient identification and insurance information; reviewing and processing orders; coordinating with physician offices to resolve diagnosis-coding and other issues; and collecting, processing, storing, and transporting specimens according to laboratory requirements. The phlebotomist maintains a safe and orderly work area, may collect specimens at other healthcare facilities and cover other laboratory sites, and uses a courier car when necessary. A valid driver’s license and compliance with the medical center’s insurance requirements are needed for work at the Edgewood facility, where driving is required for nursing home draws and laboratory transportation.

Requirements

High school graduate or GED.
Six months of related experience, including customer service.
Computer and data-entry skills.
Organizational skills.
Valid driver’s license and compliance with the Medical Center’s insurance requirements for work at the Edgewood facility.

Responsibilities

Greet patients using the AIDET (PHLEBOT) model and provide instructions and directions as needed.
Obtain and process patient identification and insurance information, including forms required by third-party payers.
Evaluate physician orders for specimen type, draw time, and handling requirements; place or release orders in the HIS, verify the ordering physician and expected service date, obtain labels, and organize work.
Communicate with physician offices to obtain diagnosis-coding information and resolve issues.
Safely collect quality specimens according to laboratory policies and procedures, using appropriate collection devices and sharps.
Centrifuge, aliquot, store, and transport collected specimens as required to maintain specimen integrity.
Process additional specimens, including fluids, urine, and swabs, as required by quality standards.
Clean, organize, maintain, and rotate stock in phlebotomy work areas.
Collect specimens at other healthcare facilities and cover other laboratory sites across the system as needed.
Use a courier car when necessary and meet required safe-driver standards.
Attend in-services and continuing education seminars and participate in training to support professional growth and development.
Apply ICARE principles and communication and human-relations skills to support quality patient care and a productive working environment.
Perform other duties as assigned.