Phlebotomist/Lab Support Tech I - Milford Regional Inpatient - 40 hours, Evenings

UMass Memorial Health•Milford, MA
•$16 - $29•Onsite

About The Position

The Phlebotomist/Lab Support Tech I greets and receives patients, identifies their needs, and directs them appropriately. The role combines computer, telephone, and clerical duties with phlebotomy and other testing procedures, including blood cultures, EKGs, breath tests, and MRSA and COVID swabbing. The position provides coverage on inpatient floors and in the Emergency Department. The role collects and processes specimens, registers and orders tests, supports patients across age groups, maintains supplies and work areas, and provides telephone and general laboratory support. The schedule is 2:30 p.m. to 11:00 p.m., Monday through Friday, with every third weekend and a rotating holiday schedule. The position is 40 hours per week.

Requirements

  • High school diploma or equivalent.
  • Valid driver’s license.

Nice To Haves

  • Phlebotomy training.
  • ASCP certification or eligibility.
  • Phlebotomy experience.
  • Computer and keyboard proficiency.
  • Fluent English communication skills.

Responsibilities

  • Collect blood samples using appropriate venipuncture techniques across all age groups and follow departmental collection protocols.
  • Communicate collection difficulties or complications to supervisors and maintain professional conduct.
  • Receive specimens in the computer system, label and prioritize them accurately, transport them promptly, and redistribute them according to protocol.
  • Maintain a clean, organized drawing station or cart; restock supplies at the end of each shift; and keep patient orders accessible and organized.
  • Register courier-delivered specimens accurately and efficiently and troubleshoot printer issues as needed.
  • Use hospital information systems and test dictionaries to order tests accurately, and contact departments for clarification when necessary.
  • Answer and transfer telephone calls courteously and efficiently, ensuring incoming calls are covered at all times.
  • Perform heel sticks and PKU collections and ensure appropriate sample volume and quality.
  • Adapt to workflow and staffing changes; provide coverage for home draws, secretarial duties, and drawing stations; and offer constructive feedback to supervisors.
  • Restock general laboratory supplies, report low inventory, use PPE appropriately, provide shift reports, and maintain procedural proficiency through annual reviews.
  • Support the Emergency Department by using Responder 5, maintaining PPE compliance and pager readiness, stocking supplies, training nursing staff, and ensuring timely patient draws.
  • Apply knowledge of age-specific growth and development to patient care and provide age-appropriate communication and support.

Benefits

  • A signing bonus may be available; eligibility will be confirmed by the Recruitment Team during the interview process.
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