Phlebotomist/Lab Support Tech I - Milford Regional Inpatient - 40 hours, Evenings

UMass Memorial Health•Milford, MA

About The Position

The Lab Support Tech I greets and receives patients, determines their needs, and directs them appropriately. The position combines patient-facing and laboratory support work, including computer and telephone use, clerical duties, phlebotomy, blood cultures, EKGs, breath tests, and MRSA and COVID swabbing. The role provides coverage on inpatient floors and in the Emergency Department. The position collects and handles specimens, supports test ordering and registration, maintains organized work areas and supplies, and provides telephone and general laboratory support. The employee must adapt to workflow and staffing changes, follow department protocols and PPE requirements, and maintain proficiency through annual reviews. Patient care should reflect knowledge of age-specific growth and development, with appropriate communication and support. The schedule is 2:30 p.m.–11:00 p.m., Monday through Friday, with every third weekend and a rotating holiday schedule. The role is listed as 40 hours per week. The stated hiring range is $16.18–$29.13, with the final offer varying based on scheduled hours, experience, skills, qualifications, and internal equity. A signing bonus may be available, with eligibility confirmed during the interview process.

Requirements

High school diploma or equivalent.
Valid driver's license.

Nice To Haves

Phlebotomy training.
ASCP certification or eligibility.
Phlebotomy experience.
Computer and keyboard proficiency.
Fluent English communication skills.

Responsibilities

Collect blood samples using appropriate venipuncture techniques across all age groups and follow departmental collection protocols.
Communicate collection difficulties or complications to supervisors and maintain professional conduct.
Receive specimens in the computer system; accurately label and prioritize specimens, including STAT, STROKE, and CSF samples; transport and redistribute specimens promptly according to protocol.
Keep drawing stations or carts clean and organized, restock supplies at the end of each shift, and keep patient orders accessible and organized.
Accurately and efficiently register courier-delivered specimens and troubleshoot printer issues as needed.
Use hospital information systems and test dictionaries to order tests accurately, and contact departments for clarification when needed.
Answer and transfer telephone calls courteously and efficiently and ensure incoming calls are covered at all times.
Perform heel sticks and PKU collections, ensuring appropriate sample volume and quality.
Adapt to workflow changes and staffing needs; provide coverage for home draws, secretarial duties, and drawing stations; and offer constructive feedback to supervisors.
Restock supplies, report low inventory, use PPE appropriately, provide shift reports, and maintain procedural proficiency through annual reviews.
Support the Emergency Department by using Responder 5, maintaining PPE compliance and pager readiness, stocking supplies, training nursing staff, and ensuring timely patient draws.
Apply knowledge of growth and development stages and use age-appropriate communication and support in patient care.
Perform phlebotomy procedures, blood cultures, EKGs, breath tests, and MRSA and COVID swabbing.