Phlebotomist III Territory

Quest Diagnostics•Owings Mills, MD

21h

About The Position

The Phlebotomist III Territory travels within an assigned territory to provide professional phlebotomy services at Patient Service Centers (PSCs), Client Offices (IOPs), and other sites. The role ensures accurate specimen collection, patient identification, and compliance with testing protocols while supporting high-quality laboratory results and a professional experience for patients, staff, and clients. The position works independently with a consistently low error rate and handles complex collections and patient or client situations. It also demonstrates the Quest 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement. The position is based in the Owings Mills, Maryland territory. The schedule is Monday through Friday, with hours varying between 6:30 AM and 7:30 PM, and rotational weekend work. Travel is required up to 75%.

Requirements

Three years of phlebotomy experience.
High school diploma or equivalent.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Ability to work independently and perform accurate, low-error work in a fast-paced setting with minimal on-site supervision.
Proven phlebotomy experience, including pediatric and geriatric collections.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
Ability to travel up to 75%.
English proficiency.
Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed; perform repetitive fine hand motions; stand or sit for extended periods; walk and stand frequently; and occasionally bend, kneel, reach, twist, or pull.
Ability to use phones and computers extensively and communicate frequently in English with patients and clients.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of a phlebotomy-accredited program, medical assistant training, or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar, is strongly desired.

Responsibilities

Perform specimen collections according to established procedures, including venipuncture and capillary draws, and frequently handle difficult draws such as pediatric, geriatric, and hard-stick collections.
Obtain patient identification and signatures to confirm specimen labeling accuracy and perform data entry as needed.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage according to test orders.
Research test and client information; confirm and verify written and electronic orders using laboratory technology systems or directories of services.
Provide professional, respectful, and efficient service to patients and clients; explain collection procedures and answer questions.
Use communication, problem-solving, and collaboration skills to complete procedures and address patient questions.
Accurately enter patient registration, test order, and billing information.
Maintain a clean, orderly, and welcoming collection environment and manage multiple priorities in a high-volume setting.
Provide coverage at PSC and IOP locations throughout the assigned territory, sometimes with minimal notice, and ensure daily office activities are completed accurately and on time.
Maintain reliable transportation and meet travel expectations, including having a valid driver license and clean driving record if applicable.
May mentor on-site staff by providing guidance and support.
Serve as a subject matter expert for complex specimen requirements, special processing, specimen troubleshooting, and business knowledge.
Use sound judgment to adapt independently to operational needs and maintain workflow continuity.
Obtain identification, enter billing information, and collect payments when required, following corporate policies.
Follow departmental policies, procedures, safety protocols, compliance standards, and patient confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support administrative tasks such as stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Complete all training and maintain current phlebotomy skills and knowledge.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness® health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans and potential annual performance bonus compensation.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.