Phlebotomist III Territory

Quest Diagnostics•Norfolk, VA

About The Position

The Phlebotomist III Territory travels within an assigned territory to provide professional phlebotomy services at Patient Service Centers, Client Offices, and other sites. The role ensures accurate specimen collection, patient identification, and compliance with testing protocols, while providing a professional and efficient experience for patients, staff, and clients. The position works independently, maintains a consistently low error rate, and handles complex collections and patient or client situations. Travel may be up to 75%. The schedule is Monday through Friday, 6:00 AM to 6:00 PM, with rotational weekends. The pay range is $24.95–$26.75 per hour. Successful candidates may be eligible for annual performance bonus compensation. Responsibilities include collecting and processing specimens; verifying patient identity, orders, and billing information; preparing specimens for testing and transport; supporting patients and clients; covering multiple territory locations; maintaining site operations and records; and following departmental procedures, safety protocols, and confidentiality requirements. The role may also provide guidance to on-site staff and serve as a subject matter expert for complex specimen requirements and troubleshooting. A high school diploma or equivalent and three years of phlebotomy experience are required. Candidates need strong knowledge of phlebotomy practices, including pediatric and geriatric collections; accurate data-entry and communication skills; and the ability to work independently in a fast-paced setting with minimal on-site supervision. A phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana. A phlebotomy-accredited program or medical assistant or paramedic training is preferred; professional medical certification is strongly desired. Travel within the territory requires reliable transportation and, if applicable, a valid driver’s license and clean driving record.

Requirements

Three years of phlebotomy experience.
High school diploma or equivalent.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Proven phlebotomy experience that includes pediatric and geriatric collections.
Ability to work independently and perform accurate, low-error work in a fast-paced setting with minimal on-site supervision.
Strong verbal and written communication, problem-solving, collaboration, and adaptability skills.
Keyboard and data-entry experience.
English proficiency.
Ability to travel up to 75% within the assigned territory.
Reliable transportation; a valid driver’s license and clean driving record if applicable.
Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed; perform repetitive fine hand motions; stand or sit for extended periods; walk and stand frequently; and occasionally bend, kneel, reach, twist, or pull.
Ability to use a phone and computer extensively and communicate frequently in English with patients and clients.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of a phlebotomy-accredited program.
Medical assistant or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar.

Responsibilities

Perform venipuncture, capillary draws, and other specimen collections, including difficult pediatric, geriatric, and hard-stick draws.
Verify patient identification and obtain signatures to ensure accurate specimen labeling.
Enter patient, test-order, registration, and billing information accurately; collect payments when required and follow corporate policies.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required.
Research test and client information and verify written and electronic orders using laboratory systems or directories of services.
Provide professional, respectful, and efficient service; explain collection procedures and respond to patient questions.
Maintain a clean, orderly, and welcoming collection environment and manage multiple priorities in a high-volume setting.
Provide coverage at PSC and IOP locations throughout the assigned territory, potentially with minimal notice.
Ensure daily office activities are completed accurately and on time; maintain reliable transportation and meet travel expectations.
May mentor on-site staff by providing guidance and support.
Serve as a subject matter expert for complex specimen requirements, special processing, and troubleshooting specimen issues.
Use judgment to adapt to operational needs and maintain workflow continuity.
Follow departmental policies, procedures, safety protocols, compliance standards, and patient confidentiality requirements.
Complete routine administrative tasks, including stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.
Demonstrate the Quest 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness® health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Potential eligibility for annual performance bonus compensation.