Phlebotomist III Territory

Quest Diagnostics • Beachwood, OH

3d • Onsite

About The Position

The Phlebotomist III travels within an assigned territory to provide professional phlebotomy services at Patient Service Centers (PSCs), Client Offices (IOPs), and other sites. The role ensures accurate specimen collection, patient identification, and compliance with testing protocols while creating a professional and efficient experience for patients, staff, and clients. The position works independently with a consistently low error rate and handles complex collections and patient or client situations. Travel may be up to 75%.

Requirements

• At least three years of phlebotomy experience.
• High school diploma or equivalent.
• Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.
• Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
• Demonstrated experience performing pediatric and geriatric collections.
• Ability to work independently and perform accurate, low-error work in a fast-paced setting with minimal on-site supervision.
• Strong communication skills and ability to adapt to change.
• Keyboard and data-entry experience.
• English proficiency is required.
• Ability to travel up to 75%.
• Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed.
• Ability to perform repetitive fine hand motions, stand or sit for extended periods, and frequently walk and stand; occasional bending, kneeling, reaching, twisting, or pulling is required.
• Ability to use a phone and computer extensively and communicate frequently in English with patients and clients.

Nice To Haves

• Customer-service experience in a retail or service environment.
• Completion of an accredited phlebotomy program.
• Medical assistant or paramedic training.
• Professional medical certification, such as medical assistant, phlebotomy, or similar.

Responsibilities

• Collect specimens according to established procedures, including venipuncture and capillary draws, and frequently perform difficult collections such as pediatric, geriatric, and hard-stick draws.
• Obtain patient identification and signatures to confirm specimen-labeling accuracy.
• Enter data and accurately complete patient registration, test orders, and billing information.
• Prepare specimens for transport and testing by labeling, centrifuging, splitting, and storing them as required.
• Research test and client information and verify written and electronic orders using laboratory technology systems or directories of services.
• Provide professional, respectful, and efficient service to patients and clients; explain collection procedures and answer questions.
• Maintain a clean, orderly, and welcoming collection environment and handle multiple priorities in a high-volume setting.
• Provide coverage across PSC and IOP locations within the assigned territory, potentially with minimal notice, and complete office activities accurately and on time.
• Maintain reliable transportation and meet travel expectations, including having a valid driver's license and clean driving record if applicable.
• May mentor on-site staff by providing guidance and support.
• Serve as a subject matter expert on complex specimen requirements, special processing, specimen troubleshooting, and business knowledge.
• Use independent judgment to adapt to operational needs and maintain workflow continuity.
• Collect payments when required and follow corporate policies.
• Follow departmental procedures, safety protocols, compliance standards, and patient-information confidentiality requirements.
• Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
• Support administrative tasks such as stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
• Complete required training and maintain current phlebotomy skills and knowledge.
• Demonstrate the Quest 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement.

Benefits

• Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
• Well-being programs.
• Annual no-cost Blueprint for Wellness health assessment.
• healthyMINDS mental health program.
• Vacation and Health/Flex Time.
• Six holidays plus one MyDay off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, with a buy-up option.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED