Phlebotomist III Territory

Quest Diagnostics•Charlotte, NC

About The Position

The Phlebotomist III Territory role provides professional phlebotomy services at assigned Patient Service Centers, client offices, and other sites across an assigned territory. The position is based in Charlotte, NC, with travel of up to 75%. Hours vary between 6:00 AM and 7:00 PM depending on the office being covered, Monday through Friday, with rotational weekends. The pay range starts at $22.38 per hour; eligible candidates may also receive annual performance bonus compensation. The role requires accurate specimen collection, patient identification, specimen preparation, and adherence to testing protocols. The Phlebotomist III works independently with a consistently low error rate, handles complex collections and patient or client situations, and provides a professional, respectful, and efficient patient experience. The position may also include mentoring on-site staff and supporting administrative and operational tasks. Candidates must have at least three years of phlebotomy experience and a high school diploma or equivalent. Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana. A professional medical certification is strongly desired. The role involves frequent travel, physical activity, extended periods standing or sitting, and regular use of a phone and computer.

Requirements

At least three years of phlebotomy experience.
High school diploma or equivalent.
Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Demonstrated phlebotomy experience with pediatric and geriatric collections.
Ability to work independently and produce accurate, low-error work in a fast-paced setting with minimal on-site supervision.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
Ability to travel up to 75%.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed.
Ability to perform repetitive fine hand motions, stand or sit for extended periods, and walk frequently.
Ability to occasionally bend, kneel, reach, twist, or pull.
Ability to use a phone and computer extensively and communicate in English with patients and clients.
Valid driver's license and clean driving record, if applicable to the travel requirements.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of an accredited phlebotomy program.
Medical assistant or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar.

Responsibilities

Travel within an assigned territory to provide phlebotomy services at Patient Service Centers, client offices, and other sites.
Collect specimens for a range of tests using procedures such as venipuncture and capillary draws, including complex pediatric, geriatric, and difficult draws.
Obtain patient identification and signatures, and ensure specimens are labeled accurately.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required.
Research test and client information and verify written and electronic orders using laboratory systems or directories of services.
Enter patient registration, test order, and billing information accurately, and collect payments when required.
Communicate collection procedures clearly, answer patient questions, and provide professional service to patients and clients.
Maintain a clean, orderly, and welcoming collection environment and handle multiple priorities in a high-volume setting.
Cover PSC and IOP locations across the assigned territory, sometimes with minimal notice, and complete daily office activities accurately and on time.
Maintain reliable transportation and meet travel expectations, including having a valid driver's license and clean driving record, if applicable.
Serve as a subject matter expert for complex specimen requirements, special processing, and troubleshooting specimen issues.
Use independent judgment to adapt to operational needs and support workflow continuity.
Follow departmental procedures, safety protocols, compliance standards, and patient confidentiality requirements.
Support administrative tasks such as stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.
Demonstrate the Quest 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement.
May mentor and support on-site staff.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Blueprint for Wellness® healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.