Phlebotomist 2

TalentBurst•Atlanta, GA

1d•Onsite

About The Position

The Phlebotomist II (also described as a Patient Services Representative II) represents the company to patients and collects and prepares blood specimens for laboratory testing, following established procedures. The role involves direct patient contact and requires explaining procedures and collecting specimens skillfully, safely, and accurately while maintaining patient trust and protecting confidential information. Work may be assigned to a doctor’s office, patient service center, or other location based on business needs. Under the direction of the area supervisor, the Phlebotomist II performs daily activities accurately and on time, maintains a safe and professional environment, and completes clinical and forensic specimen collection and processing. The role also includes verifying patient demographic information and initials, confirming patient signatures after venipuncture and that tubes were correctly labeled in the patient’s presence, maintaining records and documentation, and promoting a positive image to patients, clients, employees, and the public.

Requirements

High school diploma or equivalent.
1–3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Ability to provide quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills, including pediatric and geriatric collections.
Flexibility and availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
Commitment to company policies and procedures, including dress code, employee health and safety, and guiding principles.
Ability to make decisions based on established procedures and exercise good judgment.
Reliable transportation, a valid driver license, and a clean driving record, if applicable.
Ability to travel and work flexible hours across multiple locations, including covering patient service center and in-office phlebotomy locations with minimal notice.
Ability to handle multiple priorities in a high-volume setting.
Strong customer focus and ability to communicate openly and transparently with peers, supervisors, and patients.
Ability to embrace change and knowledge of the business.
Keyboard and data-entry experience.

Nice To Haves

Medical assistant or paramedic training.
Phlebotomy certification; certification is required in California, Nevada, and Washington.
Two years of experience in a Patient Service Center environment.
Customer service experience in a retail or service environment.

Responsibilities

Perform daily activities accurately and on time under the direction of the area supervisor.
Collect and process clinical and forensic specimens according to established practices and procedures.
Draw blood samples, including pediatric and geriatric collections, and prepare specimens for laboratory testing.
Explain procedures to patients and create an atmosphere of trust and confidence during specimen collection.
Verify patient demographic information and initials, obtain patient signature after venipuncture, and confirm specimen tubes are correctly labeled in the patient’s presence.
Maintain required records and documentation.
Maintain a safe and professional environment and protect the confidentiality and accuracy of patient information.
Promote a positive image to patients, clients, employees, and the public.
Travel between locations and cover patient service center or in-office phlebotomy locations as required.