Phlebotomist 2

Quest Diagnostics•Suwanee, GA

About The Position

The Patient Services Representative II represents the company to patients and draws quality blood samples, preparing specimens for laboratory testing in accordance with established practices and procedures. The role involves direct patient contact, explaining procedures, and collecting blood skillfully, safely, and accurately while building patient trust and confidence. The representative demonstrates leadership behaviors, process excellence, confidentiality, and accuracy in handling patient information. Under the direction of the area supervisor, the representative performs daily activities accurately and on time, maintains a safe and professional environment, and performs forensic and clinical specimen collection and processing. The role includes verifying patient demographic information and initials, obtaining the patient’s signature after venipuncture to confirm tubes were labeled in the patient’s presence and with the correct name, and maintaining required records and documentation. The representative promotes a positive image to patients, clients, employees, and the public. Work assignments may be at a doctor’s office or patient service center, according to business needs. Travel and work at multiple locations may be required, including coverage with minimal notice. Training locations may vary depending on trainer availability.

Requirements

High school diploma or equivalent required.
1–3 years of phlebotomy experience required, including pediatric, geriatric, and capillary collections.
Ability to provide quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills, including pediatric and geriatric collections.
Availability and flexibility based on staffing needs, including weekends, holidays, on-call work, and overtime.
Commitment to company policies and procedures, including dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
Ability to make decisions based on established procedures and exercise good judgment.
Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
Ability to travel and work flexible hours across multiple locations, including Patient Service Center and in-office phlebotomy locations, sometimes with minimal notice.
Ability to handle multiple priorities in a high-volume setting.
Superior customer focus and ability to communicate openly and transparently with peers, supervisors, and patients.
Ability to embrace change and knowledge of the business.
Keyboard and data-entry experience.
Phlebotomy certification is required in California, Nevada, and Washington.

Nice To Haves

Medical assistant or paramedic training preferred.
Phlebotomy certification preferred where not otherwise required.
Two years of experience in a Patient Service Center environment preferred.
Customer service experience in a retail or service environment highly preferred.

Responsibilities

Perform daily activities accurately and on time under the direction of the area supervisor.
Collect and process forensic and clinical specimens according to established practices and procedures.
Draw blood samples, including pediatric and geriatric collections, and prepare specimens for laboratory testing.
Explain procedures to patients and collect blood safely, skillfully, and accurately.
Verify patient demographic information and initials, and obtain the patient’s signature after venipuncture to confirm tubes were labeled in the patient’s presence and with the correct name.
Maintain required records and documentation.
Maintain a safe and professional environment and promote a positive image to patients, clients, employees, and the public.
Work at assigned doctor’s offices, patient service centers, or other locations based on business needs, including travel and coverage with minimal notice.