Phlebotomist 2

TalentBurst•Lincoln, NE

5d•Onsite

About The Position

The Patient Services Representative II (PSR II) represents the company to patients and collects quality blood samples for laboratory testing. The role involves explaining procedures and drawing blood in a skillful, safe, and accurate manner while building patient trust and protecting the confidentiality and accuracy of patient information. The successful applicant may work in a doctor’s office, patient service center, or other location as business needs dictate. Under the direction of the area supervisor, the PSR II performs daily activities accurately and on time, maintains a safe and professional environment, and performs forensic and clinical specimen collection and processing according to established practices and procedures. The role also includes verifying patient demographics and initials, confirming the patient’s signature after venipuncture to verify tube labeling, and maintaining required records and documentation. The position promotes a positive image to patients, clients, employees, and the public.

Requirements

High school diploma or equivalent required.
1–3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Ability to produce quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Strong phlebotomy skills, including pediatric and geriatric collections.
Flexibility to work according to staffing needs, including weekends, holidays, on-call shifts, and overtime.
Commitment to company policies and procedures, including dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
Ability to make decisions based on established procedures and exercise good judgment.
Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
Ability to travel and work flexible hours across multiple locations, including covering patient service center and in-office phlebotomy locations with minimal notice.
Ability to handle multiple priorities in a high-volume setting.
Superior customer focus and ability to communicate openly and transparently with peers, supervisors, and patients.
Ability to embrace change and knowledge of the business.
Keyboard and data-entry experience.
Phlebotomy certification required in California, Nevada, and Washington.

Nice To Haves

Medical assistant or paramedic training preferred.
Phlebotomy certification preferred, except where required in California, Nevada, and Washington.
Two years of experience in a patient service center environment preferred.
Customer service experience in a retail or service environment highly preferred.

Responsibilities

Perform blood draws and prepare specimens for laboratory testing using established practices and procedures.
Explain procedures to patients and collect blood specimens safely, skillfully, and accurately.
Perform forensic and clinical specimen collection and processing.
Verify patient demographic information and initials, and obtain the patient’s signature after venipuncture to verify that tubes were labeled in the patient’s presence and bear the correct name.
Maintain required records and documentation.
Perform daily activities accurately and on time under the direction of the area supervisor.
Maintain a safe and professional environment and promote a positive image to patients, clients, employees, and the public.
Work across patient service centers and in-office phlebotomy locations as staffing and business needs require.