Phlebotomist 2

TalentBurst•Talbott, TN

About The Position

The Patient Services Representative II represents the company to patients and collects quality blood samples, preparing specimens for laboratory testing according to established practices and procedures. The role involves direct patient contact and requires building trust, explaining procedures, and collecting blood specimens skillfully, safely, and accurately. The successful candidate demonstrates leadership behaviors, process excellence, and sensitivity to confidentiality and patient-information accuracy. Depending on business needs, the employee may be assigned to a doctor’s office or patient service center. Under the direction of the area supervisor, the employee performs daily activities accurately and on time, maintains a safe and professional environment, performs forensic and clinical specimen collection and processing, verifies patient demographic information and initials, and obtains the patient’s signature after venipuncture to confirm that tubes were labeled in the patient’s presence and bear the correct name. The employee also maintains required records and documentation and promotes a positive image to patients, clients, employees, and the public. The position is in Talbott, Tennessee, with a stated schedule of Monday through Friday, 8 a.m. to 5 p.m. The posting also notes that flexibility may be needed for staffing requirements, including weekends, holidays, on-call work, and overtime, as well as travel to multiple locations and coverage at patient service center or in-office phlebotomy locations with minimal notice. Training locations may vary based on trainer availability. The site specifically prohibits smoking and wearing perfume.

Requirements

High school diploma or equivalent required.
1–3 years of phlebotomy experience required, including pediatric, geriatric, and capillary collections.
Pediatric phlebotomy experience required.
Excellent phlebotomy skills, including pediatric and geriatric collections.
Ability to provide quality, error-free work in a fast-paced, high-volume environment and handle multiple priorities.
Ability to work independently with minimal on-site supervision.
Flexibility and availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
Ability to make decisions based on established procedures and exercise good judgment.
Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
Ability to travel and work flexible hours across multiple locations and provide coverage with minimal notice.
Commitment to company policies and procedures, including the dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
Ability to communicate openly and transparently with peers, supervisors, and patients; demonstrate customer focus; embrace change; and understand the business.
Keyboard and data-entry experience.
No smoking and no perfume at the specified site.

Nice To Haves

Medical assistant or paramedic training.
Phlebotomy certification; required in California, Nevada, and Washington.
Two years of experience in a Patient Service Center environment.
Customer service experience in a retail or service environment.

Responsibilities

Perform daily activities accurately and on time under the direction of the area supervisor.
Collect blood and other clinical or forensic specimens and prepare them for laboratory testing according to established practices and procedures.
Explain procedures to patients and collect specimens skillfully, safely, and accurately while establishing trust and confidence.
Verify patient demographic information and initials, and obtain the patient’s signature after venipuncture to confirm tubes were labeled in the patient’s presence and have the correct name.
Maintain required records and documentation.
Maintain a safe and professional environment.
Promote a positive image to patients, clients, employees, and the public.
Cover assignments at multiple locations, including patient service centers and in-office phlebotomy locations, as staffing needs require.