Phlebotomist II - Float

Quest Diagnosticsorporated • Pompano Beach, FL

18h • Onsite

About The Position

The Phlebotomist II (Patient Services Representative II) represents the company to patients and draws quality blood samples, prepares specimens for laboratory testing, and follows established practices and procedures. The role involves direct patient contact and requires creating an atmosphere of trust and confidence while explaining procedures and collecting blood safely, skillfully, and accurately. The employee demonstrates leadership behaviors, process excellence, confidentiality, and accuracy in handling patient information.

The position may be assigned to a doctor's office, patient service center, or other location based on business needs. Under the direction of the area supervisor, the employee performs daily activities accurately and on time, maintains a safe and professional environment, conducts forensic and clinical specimen collection and processing, verifies patient demographic information and initials, confirms patient signatures after venipuncture, and ensures tubes are labeled correctly in the patient's presence. The employee maintains required records and documentation and promotes a positive image to patients, clients, employees, and the public.

This is a float role that travels among multiple sites and may cover patient service center and in-office phlebotomy locations with minimal notice. Floaters are expected to arrive on time at assigned sites, have a clean driving record, and may submit mileage for expense reimbursement. Training locations may vary according to trainer availability.

Requirements

• High school diploma or equivalent required.
• 1–3 years of phlebotomy experience required, including pediatric, geriatric, and capillary collections.
• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Flexible availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
• Commitment to company policies and procedures, including dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Ability to make decisions based on established procedures and exercise good judgment.
• Reliable transportation, a valid driver's license, and a clean driving record, if applicable.
• Ability to travel and work flexible hours across multiple locations, including covering patient service center and in-office phlebotomy locations with minimal notice.
• Ability to handle multiple priorities in a high-volume setting.
• Superior customer focus; ability to communicate openly and transparently with peers, supervisors, and patients; ability to embrace change; and knowledge of the business.
• Keyboard and data-entry experience.
• Floaters must be on time at the site assigned for the day and have a clean driving record.

Nice To Haves

• Medical assistant or paramedic training preferred.
• Phlebotomy certification preferred; required in California, Nevada, and Washington.
• Two years of experience in a Patient Service Center environment preferred.
• Customer service experience in a retail or service environment strongly preferred.

Responsibilities

• Collect blood samples, including pediatric and geriatric collections, and prepare specimens for laboratory testing.
• Perform forensic and clinical specimen collection and processing according to established practices and procedures.
• Explain procedures to patients and collect specimens safely, skillfully, accurately, and with a focus on patient trust and confidence.
• Verify patient demographic information and initials, obtain the patient's post-venipuncture signature, and confirm that tubes are labeled correctly in the patient's presence.
• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment and required records and documentation.
• Travel between multiple sites and cover patient service center or in-office phlebotomy locations as needed, sometimes with minimal notice.
• Arrive on time at the assigned site and maintain a clean driving record.
• Promote a positive image to patients, clients, employees, and the public.

Benefits

• Mileage expense reimbursement may be submitted by floaters.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED