Phlebotomist II - Float

Cynet Systems•Ocoee, FL

11d•Hybrid

About The Position

The Patient Services Representative II (PSR II) represents the organization to patients seeking health routines or health insights. The candidate draws quality blood samples from patients and prepares specimens for lab testing following established practices and procedures. The candidate maintains direct patient contact, creating an atmosphere of trust and confidence while explaining procedures and drawing blood specimens in a skillful, safe, and accurate manner. The candidate will focus on process excellence, confidentiality, and accurate patient information. The candidate may be assigned to a doctor's office, patient service center, or other locations as operational needs dictate.

Requirements

Ability to provide quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills including pediatric and geriatric collections.
Flexible and available based on staffing needs, including weekends, holidays, on-call, and overtime.
Committed to all policies and procedures including organizational dress code, employee health and safety, and core guiding principles.
Ability to make decisions based on established procedures and exercise good judgment.
Must have reliable transportation, a valid driver license, and a clean driving record.
Travel and flexible hours required to work at multiple locations and cover Patient Service Center/In-Office Phlebotomy locations with minimal notice.
Capable of handling multiple priorities in a high-volume setting.
Must demonstrate superior customer focus, open and transparent communication with peers, supervisors, and patients, and the ability to embrace change.
1-3 years of phlebotomy experience is required, inclusive of pediatric, geriatric, and capillary collections.
Keyboard and data entry experience.

Nice To Haves

Medical training (Medical Assistant or Paramedic training) is preferred.
Phlebotomy certification is preferred (required in California, Nevada, and Washington).
2 years of experience in a Patient Service Center environment is preferred.
Customer service experience in a retail or service environment is strongly preferred.

Responsibilities

Perform daily activities accurately and on time under the direction of the area supervisor.
Maintain a safe and professional environment.
Perform forensic and clinical specimen collection and processing duties following established practices and procedures.
Perform verification of patient demographic information and initials, including securing patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
Maintain required records and documentation.
Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public.