Phlebotomist II - Float

Cynet Systems•Miami, FL

About The Position

The Patient Services Representative II (PSR II) represents the company to patients visiting for routine health needs or important health decisions. The role collects blood samples and prepares specimens for laboratory testing according to established practices and procedures. It involves direct patient interaction, explaining procedures, and collecting specimens skillfully, safely, and accurately while building patient trust and confidence. The position requires attention to process excellence, confidentiality, and accuracy of patient information. Under the direction of the area supervisor, the PSR II performs daily activities accurately and on time, maintains a safe and professional environment, and carries out forensic and clinical specimen collection and processing. The role verifies patient demographic information and initials, obtains the patient’s signature after venipuncture, and confirms that tubes were labeled in the patient’s presence and that the label is correct. The PSR II maintains records and documentation and promotes a positive image to patients, clients, employees, and the public. Floaters travel between multiple sites and are expected to arrive on time at the site they are covering. Travel and flexible hours are required to cover patient service center and in-office phlebotomy locations, sometimes with minimal notice. Floaters may submit mileage for expense reimbursement. Applicants may be assigned to a doctor’s office, a patient service center, or another location based on business needs. Training locations may vary according to trainer availability.

Requirements

High school diploma or equivalent required.
One to three years of phlebotomy experience required, including pediatric, geriatric, and capillary collections.
Excellent phlebotomy skills, including pediatric and geriatric collections.
Ability to produce quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Availability and flexibility based on staffing needs, including weekends, holidays, on-call work, and overtime.
Ability to make decisions based on established procedures and exercise good judgment.
Reliable transportation, a valid driver’s license, and a clean driving record, if applicable; floaters must have a clean driving record.
Ability to travel between multiple locations and cover patient service center and in-office phlebotomy locations with minimal notice, arriving on time at assigned sites.
Ability to handle multiple priorities in a high-volume setting.
Commitment to company policies and procedures, including the dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
Demonstrated customer focus, open and transparent communication with peers, supervisors, and patients, adaptability to change, and knowledge of the business.
Keyboard and data-entry experience.
Phlebotomy certification is required in California, Nevada, and Washington.

Nice To Haves

Medical assistant or paramedic training preferred.
Phlebotomy certification preferred, except where required by state.
Two years of experience in a Patient Service Center environment preferred.
Customer service experience in a retail or service environment strongly preferred.

Responsibilities

Collect blood specimens from patients, including pediatric and geriatric patients, and prepare specimens for laboratory testing.
Perform clinical and forensic specimen collection and processing according to established practices and procedures.
Explain procedures to patients and collect specimens skillfully, safely, and accurately while maintaining patient trust and confidence.
Verify patient demographic information and initials, obtain the patient’s signature after venipuncture, and confirm that tubes are correctly labeled in the patient’s presence.
Perform daily activities accurately and on time under the direction of the area supervisor.
Maintain a safe and professional environment and required records and documentation.
Travel between multiple sites and cover patient service center and in-office phlebotomy locations as needed.
Promote a positive image to patients, clients, employees, and the public.