ENTRY Phlebotomist I

Quest Diagnosticsorporated•Fort Myers, FL

21h•Onsite

About The Position

The ENTRY PSR I/Lobby Experience Coordinator (LEC) supports patient care by greeting patients when they arrive, answering questions and concerns with care and compassion, and maintaining the integrity of the waiting area. The position primarily focuses on helping patients check in at a kiosk or handheld tablet and feel comfortable while waiting for their labs. The employee also assists with breaks and staffing shortages by working in the draw room when needed and uses phlebotomy skills to grow within the company. The ENTRY PSR I has direct patient contact and creates an atmosphere of trust and confidence by explaining what patients can expect during scheduled procedures safely and accurately. The role requires excellent customer care, attention to process, and sensitivity to the confidentiality and accuracy of patient information. Under the direction of the area supervisor, the employee performs daily activities accurately and on time, maintains a safe and professional environment, keeps required records and documentation, demonstrates organizational commitment, and promotes a positive image to patients, clients, employees, and the public while showing a willingness to learn new skills.

Requirements

High school diploma or equivalent; required with no exceptions.
Phlebotomy experience is required, including an internship or externship that teaches the basics.
At least 1–2 years of client-facing customer service experience, such as retail or home health aide work.
High-level customer service skills and experience.
Keyboard and data-entry experience.
Ability to handle patients with care and compassion while assisting with lobby check-in.
Willingness to work both in the lobby and in a draw room to cover breaks or staffing shortages.
Ability to perform forensic and clinical specimen collection and processing according to established practices and procedures.

Responsibilities

Greet patients on arrival and assist them with lobby check-in using a self-service kiosk or handheld tablet.
Answer patient questions and concerns with care and compassion, and help patients feel comfortable while they wait.
Maintain the integrity of the waiting area.
Work in the lobby and cover breaks or staffing shortages in a draw room as needed.
Perform forensic and clinical specimen collection and processing according to established practices and procedures.
Explain scheduled procedures to patients safely and accurately.
Perform daily activities accurately and on time under the direction of the area supervisor.
Maintain a safe and professional environment and maintain required records and documentation.
Protect the confidentiality and accuracy of patient information.
Promote a positive image to patients, clients, employees, and the public.