Phlebotomist l

BMC Software•Boston, MA

5d•$21 - $27

About The Position

The Phlebotomist I provides quality, customer-oriented laboratory services, including patient registration, specimen collection and processing, and related duties. The role performs venipuncture, maintains equipment and supplies, and communicates with laboratory staff and external contacts. The position also serves as a resource for phlebotomy technicians. This is a full-time, 40-hour-per-week position in Inpatient Phlebotomy, scheduled Monday through Friday from 9:30 a.m. to 6:00 p.m., with rotating weekends and holidays. The role works with laboratory information and patient registration systems, follows hospital safety and infection-control procedures, supports training and quality improvement, and helps maintain effective laboratory operations.

Requirements

High school diploma or GED.
Completion of a NAACLS-accredited phlebotomy program.
One year of phlebotomy and/or specimen-processing experience.
Excellent oral and written English communication and interpersonal skills.
Technical competency with hospital computer systems, including Microsoft Office, patient registration systems such as EPIC, and laboratory information systems such as Sunquest.
Excellent analytical and critical-thinking skills, attention to detail, organization, and follow-through.
Ability to maintain strict confidentiality of personal and health-sensitive information.
Ability to handle challenging situations effectively and balance multiple priorities.

Nice To Haves

Phlebotomy Certification (ASCP).

Responsibilities

Perform venipunctures according to laboratory policies and procedures, including timed collections, blood cultures, and pediatric and neonatal specimens.
Positively identify patients, verify specimen identification, and label specimens according to laboratory policies and procedures.
Receive and prepare specimens for analysis, including study specimens, random and 24-hour urine specimens, and send-out specimens.
Centrifuge and aliquot specimens and follow special handling instructions.
Prioritize and route stat and routine specimens to the appropriate laboratory sections within required time frames; assist with specimen pickup and delivery as needed.
Prepare workstations with essential supplies.
Monitor and record daily temperatures and perform scheduled equipment maintenance as needed.
Complete documentation and troubleshooting logs and communicate issues to supervisors.
Use the laboratory information system for order entry, inquiries, crediting, and other basic functions.
Perform patient registration functions in EPIC, including demographic updates, insurance validation and eligibility checks, and assigning medical record numbers.
Answer telephone calls according to department policy and procedure.
Meet hospital standards of performance and conduct, including patient-rights and customer-service standards.
Manage time appropriately and meet attendance and punctuality standards.
Attend department meetings, deliver reports on time, and document assigned quality-improvement activities.
Assist with training new laboratory support technicians, phlebotomists, and phlebotomy students.
Complete assigned laboratory and hospital safety, compliance, and competency training and follow infection-control and safety procedures.
Perform special procedures as requested by supervisors, assistants, and specialists.
Work with technical and assistant supervisors to update inventories, place orders, and maintain supplies.
Assist supervisors with writing training programs and standard operating procedures and establishing competencies.
Participate in quality-improvement activities, offer input on performance improvement, and help validate implemented solutions.
Recognize and resolve technical and non-technical laboratory problems, seek assistance as appropriate, document problems, and report issues to supervisory staff.
Adapt to departmental needs by assisting team members, adjusting assignments, and fostering teamwork.