Phlebotomist l

Boston Medical Center•Boston, MA

About The Position

The Phlebotomist I provides quality, customer-oriented laboratory services, including patient registration, specimen collection and processing, and related duties. The role performs venipuncture, maintains equipment and supplies, communicates with laboratory staff and external contacts, and serves as a resource for phlebotomy technicians. The position is in the Phlebotomy Inpatient Department and is full-time, 40 hours per week, Monday through Friday from 9:30 a.m. to 6:00 p.m., with rotating weekends and holidays. It is represented by SEIU.

Requirements

High school diploma or GED.
Completion of a NAACLS-accredited phlebotomy program.
At least one year of phlebotomy and/or specimen-processing experience.
Excellent oral and written English communication and interpersonal skills for courteous, effective communication with internal and external contacts.
Technical competency with hospital computer systems, including Microsoft Office, patient registration systems such as EPIC, and laboratory information systems such as Sunquest.
Strong analytical and critical-thinking skills, attention to detail, organizational ability, and follow-through.
Ability to maintain strict confidentiality of personal and health-sensitive information.
Ability to handle challenging situations effectively and balance multiple priorities.

Nice To Haves

Phlebotomy certification (ASCP) preferred.

Responsibilities

Perform venipunctures, including collection of timed, blood culture, pediatric, and neonatal specimens, following laboratory policies and procedures.
Positively identify patients; verify specimen identification and label specimens according to policy.
Receive and prepare specimens for analysis, including study specimens, random and 24-hour urines, and send-out specimens.
Centrifuge and aliquot specimens and follow special handling instructions.
Prioritize and route specimens, including STAT and routine specimens, to appropriate laboratory sections within specified time frames; assist with specimen pickup and delivery as needed.
Prepare workstations with essential supplies; monitor and record daily temperatures and perform scheduled equipment maintenance.
Complete documentation and troubleshooting logs and communicate issues to supervisors.
Use the laboratory information system for order entry, inquiries, crediting, and other basic functions; perform patient registration in EPIC, including demographic updates, insurance validation and eligibility checks, and assigning medical record numbers.
Answer telephone calls according to department policy.
Meet hospital standards for performance and conduct, patient rights, customer service, attendance, and punctuality.
Attend department meetings, deliver reports promptly, and document assigned quality-improvement activities.
Assist with training new laboratory support technicians, phlebotomists, and phlebotomy students.
Complete assigned laboratory and hospital safety, compliance, and competency training; follow infection-control and safety procedures.
Perform special procedures as requested by supervisors, assistants, and specialists.
Work with technical and assistant supervisors to update inventories, order supplies, and maintain supplies.
Assist supervisors with writing training programs and standard operating procedures and establishing competencies.
Participate in quality-improvement activities, offer input on performance improvement, and help validate implemented solutions.
Recognize and resolve technical and non-technical laboratory problems, anticipate issues that could affect customer satisfaction, seek help as appropriate, and report issues to supervisory staff.
Adapt to changing departmental needs by assisting team members, adjusting assignments, and fostering teamwork.