ENTRY Phlebotomist I

Cynet Systems • Naples, FL

2d

About The Position

The ENTRY PSR I/Lobby Experience Coordinator (LEC) supports patient care by greeting patients upon arrival, answering questions and concerns with care and compassion, and helping maintain the integrity of the waiting area. The position primarily functions as a lobby greeter, assisting patients with kiosk check-in and covering staffing shortages or breaks when other Phlebotomists are unavailable. The role also uses phlebotomy skills to support patients in a draw room and to develop within the company.

This position involves direct patient contact and aims to create an atmosphere of trust and confidence by explaining procedure expectations safely and accurately. The successful candidate demonstrates strong customer care, protects confidential information, and accurately handles patient information to provide the expected level of service.

Requirements

• High school diploma or equivalent.
• Minimum of 1–2 years of client-facing customer service experience, such as retail or home health aide work.
• Some phlebotomy experience, including internship or externship experience learning the basics.
• Keyboarding and data entry experience.
• Ability to handle patients with care and compassion.
• Ability and willingness to work both in the lobby and in a draw room.
• High level of customer service skills.

Responsibilities

• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Greet patients, answer questions or concerns with care and compassion, and assist with lobby check-in using a self-service kiosk or handheld tablet.
• Maintain the integrity of the waiting area and a safe, professional environment.
• Provide coverage in a draw room during breaks or staffing shortages, including specimen collection and processing.
• Perform forensic and clinical specimen collection and processing duties according to established practices and procedures.
• Maintain required records and documentation.
• Promote a positive image to patients, clients, employees, and the public.
• Demonstrate willingness to learn new skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED