Phlebotomist Floater - 1st Shift

the Client•Fairfield, CT

3d•Onsite

About The Position

The Phlebotomist Floater draws blood samples and prepares specimens for laboratory testing in accordance with established procedures. The role involves direct patient contact and requires explaining procedures and collecting specimens skillfully, safely, and accurately while building patient trust and protecting the confidentiality and accuracy of patient information. The position provides coverage across multiple locations and settings, which may include a doctor's office, patient service center, house calls, long-term care, mobile services, or in-office phlebotomy, depending on business needs. The floater ensures daily activities are completed accurately and on time, may step in for a senior phlebotomist and lead one or more patient service representatives on site, and serves as a coach, mentor, instructor, and resource for new employees. The role also supports onboarding new clients, serves as an on-site staff contact, and provides regular input to the group lead or supervisor. The Phlebotomist Floater may work with high-complexity or high-volume practices requiring specialized phlebotomy skills and strong customer-facing communication, problem-solving, and collaboration. The position coordinates as needed with Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics, and requires managing multiple priorities in a high-volume environment.

Requirements

Keyboard and data-entry experience.
High school diploma or equivalent.
Five years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Phlebotomy credentials or licensure as required by the applicable state.

Nice To Haves

Medical assistant or paramedic training.
Phlebotomy certification; certification is required in California, Nevada, and Washington.
At least three years of experience in a patient service center or in-office phlebotomy environment.
Customer service experience in a retail or service environment.

Responsibilities

Draw quality blood samples from patients and prepare specimens for laboratory testing according to established practices and procedures.
Explain procedures to patients and collect specimens skillfully, safely, and accurately while creating an atmosphere of trust and confidence.
Provide coverage at multiple locations and across multiple roles.
Ensure daily activities in patient service center, mobile, long-term-care, and in-office phlebotomy settings are completed accurately and on time.
Protect the confidentiality and accuracy of patient information while demonstrating leadership behaviors and process excellence.
Work in and direct daily activity in doctor's offices, patient service centers, house-call environments, long-term care, or other settings as business needs dictate.
Step in for a senior phlebotomist and lead one or more patient service representatives on site.
Coach, mentor, instruct, and advise new employees, and provide onboarding services to new clients.
Act as the point of contact for on-site staff and provide regular input to the group lead or supervisor.
Support customers in high-complexity or high-volume practices requiring specialized phlebotomy skills.
Collaborate with Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics on specialty or complex test orders.
Handle multiple priorities in a high-volume setting.