Phlebotomist Floater - 1st Shift

the Client•East Lyme, CT

3d•Onsite

About The Position

The Phlebotomist Floater draws blood samples from patients and prepares specimens for laboratory testing while following established practices and procedures. The role involves explaining procedures and collecting samples skillfully, safely, and accurately, while creating an atmosphere of trust and confidence. The floater provides coverage across multiple locations and roles, ensuring daily activities in patient service centers, mobile, long-term care, and in-office phlebotomy are completed accurately and on time. Depending on business needs, the role may work in a doctor's office, patient service center, house-call environment, or long-term care setting. The Phlebotomist Floater may step in to lead on-site patient service representatives, coach and mentor new employees, support onboarding for new clients, serve as a point of contact for on-site staff, and provide regular input to the group lead or supervisor. Some assignments involve high-complexity or high-volume practices and require strong customer-facing, communication, problem-solving, and collaboration skills across functions such as Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics. The position requires managing multiple priorities in a high-volume setting and maintaining confidentiality and accuracy with patient information.

Requirements

Five years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Keyboard and data-entry experience.
High school diploma or equivalent.
Phlebotomy certification required, as stated in the State of Credentials/Licenses Required field.
Applicants must be authorized to work for any employer in the United States; visa sponsorship or sponsorship takeover is not available.

Nice To Haves

At least three years of experience in a patient service center or in-office phlebotomy environment.
Customer service experience in a retail or service environment.
Medical assistant or paramedic training.
Phlebotomy certification is preferred; it is required in California, Nevada, and Washington.

Responsibilities

Collect quality blood samples from patients and prepare specimens for laboratory testing according to established practices and procedures.
Explain procedures to patients and draw blood specimens skillfully, safely, and accurately.
Provide coverage across multiple locations and roles, including patient service centers, mobile, long-term care, and in-office phlebotomy.
Ensure daily activities are completed accurately and on time.
Step in to lead one or more patient service representatives on site when required.
Coach, mentor, instruct, and advise new employees, and provide effective onboarding services to new clients.
Act as a point of contact for on-site staff and provide regular input to the group lead or supervisor.
Collaborate with Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics as needed for specialty or complex test orders.
Manage multiple priorities in a high-volume setting while maintaining confidentiality and accuracy of patient information.