Phlebotomist Floater - 1st Shift

the Client•Avon, CT

2d•Onsite

About The Position

The Phlebotomist Floater draws blood samples and prepares specimens for laboratory testing while following established practices and procedures. The role involves direct patient contact, explaining procedures, and collecting specimens skillfully, safely, and accurately while building patient trust and protecting the confidentiality and accuracy of patient information. The position provides coverage across multiple locations and roles, including patient service centers, mobile services, long-term care, doctors’ offices, in-office phlebotomy, and house-call settings, as business needs dictate. The Phlebotomist Floater ensures daily activities are completed accurately and on time and may work with high-complexity or high-volume practices requiring specialized phlebotomy and strong customer-facing skills. The role may require stepping in for a lead Phlebotomist Floater and directing one or more patient service representatives (PSRs) on site. The employee also coaches, mentors, instructs, and advises new employees; provides onboarding services to new clients; serves as a point of contact for onsite staff; and provides regular input to the group lead or supervisor. The position requires collaboration with functions such as Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics, and the ability to manage multiple priorities in a high-volume setting.

Requirements

Five years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
High school diploma or equivalent.
Keyboard and data-entry experience.
Verbal and written communication skills.
Problem-solving skills and ability to collaborate across multiple functions.
Ability to handle multiple priorities in a high-volume setting.
Sensitivity to confidentiality and accuracy of patient information.
Leadership behaviors and process-excellence skills.
Phlebotomy certification is required in California, Nevada, and Washington.

Nice To Haves

Medical assistant or paramedic training.
Phlebotomy certification, except where required.
At least three years of experience in a PSC/IOP environment.
Customer service experience in a retail or service environment.

Responsibilities

Draw quality blood samples and prepare specimens for laboratory testing according to established practices and procedures.
Explain procedures to patients and collect blood specimens skillfully, safely, and accurately while establishing trust and confidence.
Provide coverage at multiple locations and across multiple roles.
Ensure daily activities in patient service center, mobile, long-term care, and in-office phlebotomy settings are completed accurately and on time.
Work in doctors’ offices, patient service centers, house-call environments, long-term care settings, or other locations as business needs dictate.
Step in for a lead Phlebotomist Floater and direct one or more PSRs onsite.
Coach, mentor, instruct, and advise new employees, and provide onboarding services to new clients.
Serve as a point of contact for onsite staff and provide regular input to the group lead or supervisor.
Support customers in high-complexity or high-volume practices requiring specialized phlebotomy skills.
Collaborate with Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics on specialty or complex test orders.
Handle multiple priorities in a high-volume setting.
Maintain confidentiality and accuracy when handling patient information.