Phlebotomist / Administrative Assistant (Seaport)

One Medical•Boston, MA

2d•$24 - $26•Onsite

About The Position

The Phlebotomist / Administrative Assistant, internally known as a Lab Services Specialist / Member Support Specialist, provides venipuncture and other clinical support services while helping ensure an exceptional in-office patient experience. The role serves as an ambassador and first point of contact for patients, supports their care journey, and helps maintain the look and feel of the office. The employee also provides other support as requested by the Practice Coordinator, Operations Manager, or providers. This position combines specimen collection with front-desk and administrative work. It calls for strong interpersonal and communication skills, empathy, adaptability, and a service-oriented approach. The employee contributes to team development and problem-solving, supports providers and virtual medical teams, and helps keep office operations and patient-facing spaces running smoothly. The role is based at the Seaport office in Boston, Massachusetts, is full-time at 40 hours per week, and generally follows eight-hour shifts Monday through Friday between 7:30 a.m. and 6:30 p.m. The schedule may change based on business direction.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Computer proficiency, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
A track record of adapting to change, taking action to address challenges, and learning quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions and support a positive in-office experience through intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, feedback monitoring, and outreach.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical tasks such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and team problem-solving, and support in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and keeping spaces organized.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
Medical insurance.
Dental insurance.
Vision insurance.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.
For practicing clinicians: malpractice insurance coverage, an UpToDate subscription, an annual continuing medical education stipend, weekly provider rounds, and a discounted rate to attend One Medical’s Annual REAL primary care conference.