Phlebotomist / Administrative Assistant (West Portal)

One Medical•San Francisco, CA

6d•Onsite

About The Position

One Medical is seeking a Phlebotomist/Administrative Assistant to provide venipuncture and other clinical support services while creating a welcoming, efficient in-office experience for patients. The role serves as a first point of contact, supports patient care across clinical and administrative settings, and helps maintain the appearance and organization of the office. The position also provides support to providers and the virtual medical team, as requested by the Practice Coordinator or Operations Manager. The successful candidate combines strong specimen collection skills with customer-focused communication, empathy, problem-solving, and adaptability. They contribute to team development and use One Medical’s technology systems to coordinate work and support patients. This is a full-time role of 40 hours per week, with eight-hour shifts generally scheduled between 8:00 a.m. and 6:00 p.m., Monday through Friday, at the West Portal office in San Francisco.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Active phlebotomy certification to practice in California.
Strong customer service skills, including the ability to build and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, internet navigation, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to demonstrate confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE interaction framework in clinical and administrative patient interactions, supporting patient intake, same-day schedule management, follow-up scheduling, billing and insurance processes, patient feedback monitoring, and outreach as needed.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical work such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and keeping the office organized.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.