Pharmacy Technician - Retail

Fairview Health Services•Minneapolis, MN

About The Position

The Pharmacy Technician provides exceptional customer service and assists with preparing and dispensing medications and supplies. The role receives and processes new and refill prescriptions, works with physician offices on refill requests, handles cash register transactions, and supports pharmacy inventory, billing records, and daily operations. Under the direction of a pharmacist, the technician helps identify and resolve patient-specific medication-related issues and prepares drug therapy accurately and in a timely manner in accordance with legal requirements, regulatory agencies, and Fairview policy. The position is based at MHealth Clinics and Surgery Center in Minneapolis, Minnesota. The schedule is 80 hours bi-weekly, with day/evening hours and rotating weekends. Responsibilities also include training staff, delivering medications and supplies to patient care areas, maintaining a clean and well-stocked pharmacy, and performing administrative duties as assigned.

Requirements

High school diploma or GED.
Active technician registration with the Minnesota Board of Pharmacy.

Nice To Haves

Graduate of an approved pharmacy technician program.
One to three years of retail and/or pharmacy experience.

Responsibilities

Receive prescriptions from patients and gather appropriate information according to department policy.
Assist with preparing and dispensing medications and supplies, including counting, pouring, and labeling prescriptions.
Verify insurance and resolve issues in a manner that serves customer needs.
Address third-party prescription questions, including prior authorizations, vacation supplies, dose changes, price checks, and drug utilization review.
Process new and refill prescriptions in the computer system accurately and promptly, including refill authorization requests and complex prescriptions such as compounds and injectables.
Use the computer and reporting systems, and process manual prescriptions such as EZ-DME, breast pumps, and Workers’ Compensation prescriptions.
Complete special orders to meet customers’ needs.
Respond professionally and in a customer-focused manner to internal and external customer questions and concerns.
Handle cash register transactions quickly and accurately.
Perform administrative duties assigned by the manager, which may include scheduling, maintaining pharmacy software and automation systems, bookkeeping, staff training, and problem solving.
Under the direction of the pharmacist, assist with identifying and resolving patient-specific medication-related issues in the patient’s best interest.
Train new and current staff in areas of expertise, including computer and software use, insurance plans and related issues, customer service, and other processes.
Prepare drug therapy accurately and promptly under pharmacist direction and in accordance with legal requirements, regulatory agencies, and Fairview policy.
Deliver medications, supplies, and equipment to patient care areas and other clinical areas as appropriate.
Maintain a clean and well-stocked pharmacy daily and ensure each product has a POS shelf label.
Assist with inventory control, record invoices, maintain inventory in assigned areas, receive and check incoming stock against invoices, and process recalls and returns.
Help maintain pharmacy billing records.