Pharmacy Technician Fulfillment Center

Walgreens•Brooklyn Park, MN

About The Position

Walgreens pharmacy micro-fulfillment centers are facilities that dispense and ship prescriptions to Walgreens retail stores using robotic technology in a central pharmacy environment. The Pharmacy Technician provides order-processing support for fulfillment and assists with preparing and distributing prescription medications through the fulfillment system. The position follows standard operating procedures and company policies and procedures. The technician processes patient registration and prescription requests, enters refill orders, addresses data-entry exceptions and third-party rejects, and helps ensure prescriptions are accurately prepared and shipped. The role also involves operating automated machinery, moving inventory through workflow stages, maintaining quality control, and assisting pharmacists at the facility and other locations. An active technician license or certification must be obtained within the first 90 days and maintained.

Requirements

High school diploma or GED.
Fluency in reading, writing, and speaking English.
Basic-level PC skills, including starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Basic search-engine skills, including opening a browser, entering URLs, using a search engine, bookmarking sites, navigating with browser controls, and filling out online forms.
Intermediate-level keyboarding skills: at least 25 WPM, touch typing, and formatting documents.
Ability and willingness to perform tasks involving pushing, pulling, grasping, and lifting, with or without reasonable accommodation.
Ability and willingness to carry up to 50 pounds, with or without reasonable accommodation.
Willingness and ability to work a flexible shift.
At least 18 years of age.
PTCB or ExCPT certification.
At least one year of pharmacy technician experience in a retail, fulfillment, or call center environment.
Experience providing customer service to internal and external customers, including meeting quality and productivity standards for services.

Nice To Haves

Intermediate-to-advanced keyboarding skills: at least 35 WPM, touch typing, and formatting documents.

Responsibilities

Process new patient registrations by entering data into the appropriate system using Walgreens prescription data-entry procedures and guidelines.
Handle patient prescription requests within HIPAA guidelines and enter refill orders for processing.
Troubleshoot missing prescription information and interpret medical abbreviations (SIG codes).
Resolve data-entry-related exceptions.
Run automated machinery, sort medications, and transition inventory through workflow stages with a focus on quality control.
Count and fill prescriptions, affix labels, and pack and ship orders.
Clean and help maintain machinery and keep the work area orderly.
Resolve third-party rejects by reviewing and gathering information, making corrections, and resubmitting according to individual plan requirements.
Provide assistance to pharmacists at the facility and at other locations.
Identify and communicate issues to senior-level staff as appropriate.
Obtain an active technician license or certification within the first 90 days and maintain it.